Chronosphere - Manager, Consulting Services
About The Position
Chronosphere, a Palo Alto Networks company, is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing complexity, optimizing costs, and remediating issues faster. Chronosphere reduces data volumes and associated costs by 84% on average while saving developers thousands of hours. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world's most innovative brands, including DoorDash, Affirm, and Zillow. About the role The Manager of Consulting Services will lead a high-caliber team of Professional Service Consultants (Implementation Engineers) and Professional Service Principal Consultant (Solutions Architects) dedicated to accelerating customer time-to-value. At Chronosphere, we don't just "onboard"; we execute strategic migrations that move customers from legacy, high-toil environments to our scalable platform. This role is a blend of strategic leadership and hands-on execution. You will partner with Sales and Engineering to architect migration paths for complex, large-scale enterprises, ensuring their transition is seamless, automated, and technically sound. As a people leader, you will help build the Chronosphere migration process—defining the playbooks, automation tools, and reference architectures that make switching to our platform a competitive advantage for our customers.
Requirements
- 6+ years of technology experience in observability, DevOps, or cloud infrastructure.
- 3+ years of leadership experience managing Professional Services or Solutions Engineering teams, with a track record of scaling service delivery.
- Proven experience leading large-scale technical migrations (e.g., cloud migrations, monitoring tool displacements, or platform re-architecting).
- The ability to move from high-level strategy to "hands-on" technical problem solving alongside your team.
- Experience working directly with CTOs and VPs of Engineering to deliver complex, high-stakes projects in high-growth environments.
- A "lean" mindset—constantly looking for ways to optimize the onboarding journey and shorten the "time-to-first-insight" for customers.
Nice To Haves
- Experience with Prometheus, M3, OpenTelemetry, or competitive legacy platforms (Datadog, Splunk, etc).
- Experience building a Professional Services function in a high-growth SaaS environment.
- Strong experience writing Statements of Work (SOWs) and managing the P&L of a services organization.
Responsibilities
- Recruit, coach, and lead a team focused on complex data migrations and platform integrations.
- Partner with Sales Engineering to design migration scopes of work (SOWs) and technical transition plans that de-risk the "switch" for prospective customers.
- Build and iterate on technical playbooks for high-speed onboarding, focusing on automated data ingestion, dashboard conversion, and alerting parity.
- Champion the development of internal tools and automation scripts to reduce the manual effort required to move petabyte-scale customers onto Chronosphere.
- Lead strategic architectural reviews with customer leadership, serving as the expert on how to transition complex microservices environments without losing visibility.
- Build a repository of "Gold Standard" reference designs and migration case studies to standardize delivery across the global organization.
Benefits
- A description of our employee benefits may be found here.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
