Manager - Construction Claims

Markel•Richmond, VA

3d•Hybrid

About The Position

This position will be responsible for managing a team of claims examiners possessing varied experience levels. This position will oversee the resolution of construction bodily injury and construction defect claims with low to high complexity and provide direction, coaching, and training. This position will report to the Senior Director of claims and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.

Requirements

Minimum of 10 years of claims handling experience or equivalent combination of education and experience
Successful achievement of industry designations (INS, IEA, AIC, ARM, SCLA, CPCU) or I-Lead or other Management Training
Excellent written and oral communication skills
Strong analytical and problem solving skills
Strong organization and time management skills
Ability to deliver outstanding customer service
Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
Ability to work in a team environment
Strong desire for continuous improvement
US Work Authorization required.
Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

Bachelor’s degree or equivalent work experience
JD, advanced degree, or focused technical degree a plus
Must have or be eligible to receive claims adjuster license
Successful completion of 5 years as a Senior Claims Specialist or Executive Claims Specialist a plus

Responsibilities

Confirms coverage of claims by reviewing policies and documents submitted in support of claims
Direct and monitor assignments of new loss activity for construction bodily injury and construction defect claims
Review and approve correspondence and reports including coverage position letters and Large Loss Reports
Review and approve reserves and settlements in excess of the authority of the handling specialist
Make recommendations concerning reserve changes to Senior Director or Senior Management
Participate in review and discussion of large loss activity in the general liability book with interested stakeholders (Underwriting, Actuarial, Executive Management)
Ensure that team adheres to Fair Claims Practices regulations and internal performance objectives
Assess and evaluate individual specialist and team performance, provide feedback and develop training needs
Prepare and distribute reports by collecting and summarizing information
Assist in preparation of budgets, evaluation of expenses and assess resource needs
Foster and encourage strong relationships with internal stakeholders (Underwriting, Actuarial)
Promote and enhance strong relationships with customers and channel partners
Participate in special projects as requested
Travel to other claim offices, mediations, trials, and conferences as required