Manager - Compliance

Bally's Chicago•Baton Rouge, LA

20d•$58,000 - $59,740

About The Position

The Manager - Compliance supports the casino’s regulatory and operational compliance by developing, implementing, and maintaining internal controls, standard operating procedures, and regulations for state and federal agencies. The role communicates with state regulators, reviews compliance activities, follows up on audits, and completes government reporting. It also advises company personnel on policies, procedures, documentation, and compliance matters. The position helps maintain high-quality service for guests and team members, sets guest-service standards, handles escalated guest-service issues discreetly, and communicates important operational information to senior staff, surveillance, and other team members. The role must follow company policies and confidentiality requirements, meet attendance guidelines, and work a flexible schedule that may include late nights, weekends, and holidays. Shifts may change.

Requirements

Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Must follow lawful directions from supervisors and uphold company non-disclosure and confidentiality policies and agreements.
Speech and vision abilities are required.

Responsibilities

Build positive relations with guests and team members.
Participate in and conduct departmental meetings.
Ensure consistent high-quality service to team members and guests.
Set and maintain guest-service standards and ensure team members follow them to support a favorable gaming experience.
Assist and advise company personnel to support compliance with internal controls and standard operating procedures.
Develop, implement, and maintain internal controls, standard operating procedures, and regulations for state and federal agencies.
Correspond and communicate with state regulators.
Review regulatory and compliance activities and perform audit follow-ups.
Provide advice, assistance, and follow-up on company policies, procedures, and documentation.
Track and complete government reporting.
Manage escalated guest-service issues appropriately and discreetly.
Apply knowledge of guest alcohol limitations and company policies and procedures regarding those limitations.
Communicate operationally important information to senior staff, surveillance, or other necessary team members.
Meet attendance guidelines and adhere to departmental and company policies.
Ensure guest satisfaction.
Follow lawful directions from supervisors.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Interact well with others and positively influence team-member morale.
Work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.