Manager, Compliance

Swisher•Jacksonville, FL

13h•Onsite

About The Position

For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you’re ready to create excitement and drive what’s next in the industry, we’d love to hear from you. The Compliance Manager is responsible for leading site-wide compliance and quality system activities to ensure adherence to internal procedures, regulatory requirements, and industry standards. This role owns the batch record review and release process, deviation investigation program, and calibration system oversight, while driving a proactive compliance strategy that supports operational integrity and inspection readiness.

Requirements

Bachelor’s degree in Engineering, Quality Management, Natural Sciences, or a related field, or equivalent combination of education and experience
5+ years of experience in quality assurance, compliance, or manufacturing operations
Minimum of 2–3 years of leadership experience (direct or matrix)
Strong knowledge of quality systems, compliance frameworks, and documentation control practices
Experience leading deviation investigations, root cause analysis, and CAPA programs
Strong understanding of regulatory requirements (FDA, OSHA, or applicable industry standards)
Demonstrated ability to lead audits and support regulatory inspections
Strong analytical, problem-solving, and organizational skills
Excellent communication and stakeholder management capabilities
Proficiency in quality systems and Microsoft Office Suite
Travel: Up to 20%

Nice To Haves

Experience in a union or manufacturing environment
Lean Manufacturing or Six Sigma certification (Green Belt or higher)
Experience with electronic quality management systems (eQMS)
Experience managing calibration systems and validation programs
Proven track record of leading regulatory inspections and audit responses
Strong understanding of risk management and compliance analytics

Responsibilities

Lead and manage the end-to-end batch record review and release process, ensuring completeness, accuracy, and compliance with established procedures
Authorize final product release following verification that all documentation, deviations, and process requirements are resolved
Oversee and lead investigations related to deviations, non-conformance events, and procedural discrepancies
Ensure thorough root cause analysis and implementation of effective corrective and preventive actions (CAPA)
Establish and maintain governance processes for deviation tracking, trending, and escalation
Own and manage the site calibration program, ensuring all measurement and monitoring equipment is maintained in a validated and compliant state
Ensure calibration schedules are executed and documented in accordance with internal and regulatory standards
Lead site readiness for internal audits and external regulatory inspections
Serve as a primary point of contact during audits and inspections, ensuring timely and accurate responses to findings
Ensure documentation, records, and systems are audit-ready at all times
Develop, implement, and continuously improve compliance programs, policies, and procedures
Monitor compliance performance through KPIs, trend analysis, and risk assessments
Identify gaps and implement sustainable corrective actions to strengthen compliance systems
Provide leadership, coaching, and development to compliance and QA personnel
Establish clear expectations and accountability for performance, documentation accuracy, and regulatory adherence
Partner cross-functionally with Production, Quality, Engineering, and Supply Chain to ensure compliance requirements are embedded into daily operations
Influence site leadership on compliance risks, operational impacts, and decision-making
Ensure adherence to regulatory requirements (FDA, OSHA, and other applicable standards) and company policies
Drive a culture of compliance, accountability, and continuous improvement across the site