Compliance Manager

Continental Finance Company • Wilmington, DE

2d • Hybrid

About The Position

Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in providing access to credit for consumers with less-than-perfect credit. We are seeking a Compliance Manager to support and strengthen our compliance and operational processes.

The Compliance Manager is responsible for leading key components of the organization’s compliance program, with a primary focus on customer/consumer engagement and third-party risk. These focus points include policy governance, compliance advisory support, communications compliance, and change management. This role also oversees third-party risk management activities, ensuring vendors and partners operate in alignment with regulatory expectations and internal standards.

This position serves as a strategic partner to Compliance, Legal, Risk, and business stakeholders, translating regulatory requirements into actionable guidance while promoting consistent, compliant practices across the organization. The role includes leadership of a team responsible for compliance communications and change execution.

Requirements

• Bachelor’s degree in Business, Law, Public Policy, Risk Management, or related field required
• 4–7+ years of experience in compliance, risk management, or regulatory advisory within financial services
• Experience with third-party risk management and regulatory compliance frameworks (e.g., consumer protection, fair lending, UDAAP, privacy, marketing/advertising compliance)
• Experience with policy governance, regulatory interpretation, and/or communications review
• Demonstrated ability to work cross-functionally and manage multiple priorities
• Prior experience providing guidance or oversight to team members (formal management experience a plus)
• Excellent analytical, communication, and organizational skills
• Ability to bring structure to processes and operate effectively in a fast-paced environment

Nice To Haves

• Compliance or risk certification (e.g., CRCM, CCEP, or similar)
• Experience in credit card, fintech, or consumer lending environments

Responsibilities

• Lead the development, review, and maintenance of policies, procedures, and guidelines to ensure alignment with applicable laws and regulations
• Monitor regulatory developments and translate requirements into clear, actionable guidance for the business
• Partner with Legal, Risk, and business teams to support compliant implementation of new or updated requirements
• Serve as a trusted advisor to stakeholders, balancing regulatory expectations with business needs
• Oversee the compliance framework for third-party risk management, including due diligence, risk assessment, and ongoing monitoring
• Ensure third parties adhere to regulatory requirements and internal compliance standards
• Partner with business stakeholders to evaluate and onboard vendors in a compliant manner
• Identify, assess, and escalate third-party compliance risks, and support remediation efforts
• Enhance third-party risk processes to improve consistency, transparency, and risk mitigation
• Oversee the review of customer-facing communications, including marketing materials, disclosures, letters, emails, scripts, and digital content
• Ensure communications meet regulatory expectations for accuracy, clarity, and transparency
• Provide practical, actionable feedback to business partners
• Identify trends and recommend improvements to reduce compliance risk and rework
• Own and evolve the organization’s change management framework, including governance, standards, and processes
• Establish and maintain structured processes for change intake, prioritization, risk assessment, and decisioning
• Ensure compliance considerations are embedded early and consistently in business and operational changes
• Provide oversight of change activities, reviewing recommendations and guiding decision-making on prioritization and risk
• Partner with cross-functional stakeholders to ensure changes are implemented in a controlled, consistent, and compliant manner
• Oversee rollout of policies and regulatory changes across the organization to ensure consistent understanding and adoption
• Manage enterprise regulatory training curriculum and ensure adherence to training schedule
• Provide direction on training strategies and materials to support effective implementation
• Promote consistency in how policies and changes are applied across teams
• Lead, coach, and develop a team responsible for compliance communications and change management execution
• Set priorities, allocate work, and ensure alignment with team and organizational objectives
• Provide ongoing feedback, guidance, and development support to team members at varying levels of experience
• Foster a collaborative, accountable, and solutions-oriented team environment
• Oversee documentation and recordkeeping to ensure alignment with internal and regulatory expectations
• Review and synthesize reporting on compliance activities, change initiatives, and key risks for leadership
• Identify trends, gaps, and opportunities for continuous improvement across compliance and change management processes

What This Job Offers

• Job Type: Full-time
• Career Level: Manager