Manager, Compliance Support

Performance Contracting Group • Lenexa, KS

2d • $90,800 - $122,000

About The Position

The Manager, Compliance Support leads the day-to-day operations of the Compliance Support team and helps ensure accurate, timely, and consistent support to branch operations. The role manages team workflow; oversees prequalification and customer compliance activities; coordinates contractor licensing and related support functions; maintains clear escalation and approval processes; and partners with Legal, operations, and corporate departments to improve processes, controls, documentation, and service delivery.

This is intended as a Manager I role, with the opportunity to take on broader responsibilities over time. Depending on business needs and the successful candidate’s experience, the position may expand to include Legal Operations responsibilities, such as oversight of legal processes and SOPs, workflow automation, KPIs and reporting, and coordination of legal administrative support.

Requirements

• Ability to lead a service-oriented team, set priorities, delegate work, and maintain accountability.
• Excellent organizational skills, attention to detail, and ability to manage multiple deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, including the ability to interpret requests, identify risk, and determine when escalation is required.
• Clear, professional written and verbal communication skills and ability to work effectively with employees at all levels of the organization.
• Sound judgment and discretion when handling confidential, proprietary, financial, legal, or other sensitive information.
• Ability to develop, document, implement, and improve processes, SOPs, controls, and training materials.
• Proficiency with Microsoft 365 applications and document-management tools, and ability to learn and administer customer portals, clearinghouse platforms, workflow systems, and reporting tools.
• Adaptability, initiative, and a continuous-improvement mindset.
• Commitment to high standards of accuracy, quality, safety, and customer service.

Nice To Haves

• Bachelor’s degree in business, legal studies, compliance, management, or a related field; equivalent relevant experience may be considered.
• Five or more years of progressively responsible experience in compliance support, prequalification, licensing, legal operations, business administration, or a related function.
• Prior experience leading employees, coordinating team workflow, or serving as a team lead.
• Experience supporting construction, contractor, customer, vendor, or branch compliance activities.
• Experience with prequalification or contractor-management platforms such as ISNetworld, Avetta, Ariba, Highwire, or TradeTapp.

Responsibilities

• Lead, coach, and support Compliance Support team members, including recruiting, interviewing, onboarding, training, development, regular meetings, timely feedback, and performance evaluations.
• Oversee daily workflow, including inbox intake, assignments, priorities, deadlines, workload balancing, backup coverage, responsibility matrices, cross-training plans, and business-continuity practices.
• Oversee customer prequalifications, vendor registrations, credit applications, site-access requirements, site-specific compliance activities, online orientations and training access, customer reporting, and site-tracker or activity-hour submissions through applicable forms, email, portals, and third-party platforms.
• Review non-standard, sensitive, customer-specific, certification-based, or exception requests; perform quality-control reviews; confirm use of approved information; and escalate legal, financial, safety, insurance, quality, HR, fleet, or other issues before submission.
• Coordinate annual review and approval of standard prequalification information, frequently asked questions, supporting documents, and approved source materials with applicable corporate departments.
• Maintain documented workflows, SOPs, escalation guides, approval records, and controls to help prevent inaccurate, outdated, unapproved, or confidential information from being provided externally.
• Oversee administration of third-party compliance and clearinghouse platforms, including ISNetworld, Avetta, Ariba, Highwire, TradeTapp, and similar systems, along with related credentials, access assignments, renewal calendars, reports, and electronic records.
• Oversee contractor licensing support, including renewals, new licensing research, qualifier requirements, licensing bonds, annual reports, and related records, as assigned.
• Partner with branch and corporate stakeholders to answer questions, obtain current information and documents, resolve access or submission issues, and communicate operational impacts.
• Identify opportunities to standardize, automate, and improve intake, tracking, reporting, quality assurance, and customer service, including collaboration with IT and other support teams.
• Develop and monitor practical service metrics, such as request volume, turnaround time, aging, upcoming renewals, escalations, and recurring issues.

Benefits

• Competitive pay
• Incentive bonus plan
• Employee stock ownership plan (ESOP)
• 401(k) retirement savings plan with match
• Medical, prescription drug, dental, and vision insurance plans with flexible spending account option
• Life insurance, AD&D, and disability benefits
• Employee assistance program (EAP)
• Flexible paid time off policy and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager