Manager, Commercial Strategy

Thomson Reuters•Eagan, MN

5d•$119,700 - $222,300•Hybrid

About The Position

We are seeking a dynamic, results-driven Manager to help advance commercial strategy and revenue optimization across Small Law. This role is well suited for a strong business partner who thrives in a matrixed environment, can translate data and business signals into clear recommendations, and can help operationalize commercial priorities with discipline and pace. In this role, you will support the development, launch, execution, and measurement of initiatives that strengthen customer retention, product adoption, revenue performance, and customer experience. The successful candidate will bring curiosity, analytical rigor, strategic thinking, and a bias toward practical action that improves outcomes for customers and the business.

Requirements

Deep knowledge of lifecycle stages, behaviors, and risk indicators, and history if apply those insights to support customer engagement and commercial success
Excellent track record of supporting commercial strategy, revenue optimization, retention, customer success, product adoption, pricing, business operations, or related strategic initiatives
Understanding financial principles and metrics and their impact on business goals
Strong analytical skills with the ability to work with complex or ambiguous data, identify patterns, and translate findings into actionable business recommendations
Capable of developing both short and long-term strategies that align with business objectives
Strong written and verbal communication skills, including the ability to distill insights into executive-ready updates, presentations, and recommendations
Proven ability to collaborate across Sales, Customer Success, Marketing, Product, Finance, Commercial Excellence, and Data & Analytics teams
Brings intellectual curiosity and rigorous critical thinking to problem-solving — asking the right questions before jumping to solutions

Nice To Haves

5+ years of experience in a commercial, financial, revenue management or strategic growth role, with a track record of developing, launching, executing and tracking successful initiatives
Experience using Tableau, Alteryx and PowerBI to analyze large volumes of data, draw insights, make appropriate recommendations and track to results
Passionate about the use of AI to deliver results
Strong preference for candidates with an advanced degree in Business, Marketing, Finance, or a related discipline
Background in the legal technology industry preferred

Responsibilities

Analyze customer, product, pricing, revenue, and market signals to identify opportunities that improve commercial outcomes to support sustainable growth
Support the design and operationalization of customer initiatives, including targeted retention motions, risk-based outreach strategies, and customer segment treatments to improve retention
Partner with Sales, Customer Success, Marketing, Product, Commercial Excellence, and Analytics teams to identify, validate, and translate customer risk signals into actionable business recommendations
Use data and stakeholder insights to identify adoption opportunities, friction points, and enablement needs for priority products, including AI-enabled offerings and modernization initiatives
Synthesize customer feedback, competitive insights, NPS/EASE trends, and other market inputs into clear themes, implications, and recommended actions for business partners
Coordinate across matrixed teams to clarify objectives, align stakeholders, support execution planning, and help move initiatives from insight to pilot to scale
Help support and operationalize product migration initiatives through coordinating cross-functional efforts that support adoption, retention, and revenue objectives
Additional support for commercial policy and programs as needed

Benefits

Flexible hybrid working environment (2-3 days a week in the office depending on the role)
Flex My Way policies designed to help manage personal and professional responsibilities
Work from anywhere for up to 8 weeks per year
Continuous learning and skill development opportunities
Grow My Way programming
Skills-first approach
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan