Manager, Commercial Strategy

Thomson Reuters•Eagan, MN

4d•Hybrid

About The Position

We are seeking a dynamic, results-driven Manager to help advance commercial strategy and revenue optimization across Small Law. This role is well suited for a strong business partner who thrives in a matrixed environment, can translate data and business signals into clear recommendations, and can help operationalize commercial priorities with discipline and pace. In this role, you will support the development, launch, execution, and measurement of initiatives that strengthen customer retention, product adoption, revenue performance, and customer experience. The successful candidate will bring curiosity, analytical rigor, strategic thinking, and a bias toward practical action that improves outcomes for customers and the business. About the Role In this role as a Manager, Commercial Strategy, you will be accountable for: Commercial Strategy: Analyze customer, product, pricing, revenue, and market signals to identify opportunities that improve commercial outcomes to support sustainable growth Retention Strategy: Support the design and operationalization of customer initiatives, including targeted retention motions, risk-based outreach strategies, and customer segment treatments to improve retention Risk Management: Partner with Sales, Customer Success, Marketing, Product, Commercial Excellence, and Analytics teams to identify, validate, and translate customer risk signals into actionable business recommendations Enablement: Use data and stakeholder insights to identify adoption opportunities, friction points, and enablement needs for priority products, including AI-enabled offerings and modernization initiatives Customer Obsession: Synthesize customer feedback, competitive insights, NPS/EASE trends, and other market inputs into clear themes, implications, and recommended actions for business partners Cross-Functional Execution: Coordinate across matrixed teams to clarify objectives, align stakeholders, support execution planning, and help move initiatives from insight to pilot to scale Product Migration Strategy: Help support and operationalize product migration initiatives through coordinating cross-functional efforts that support adoption, retention, and revenue objectives Additional support for commercial policy and programs as needed

Requirements

Deep knowledge of lifecycle stages, behaviors, and risk indicators, and history if apply those insights to support customer engagement and commercial success
Excellent track record of supporting commercial strategy, revenue optimization, retention, customer success, product adoption, pricing, business operations, or related strategic initiatives
Understanding financial principles and metrics and their impact on business goals
Strong analytical skills with the ability to work with complex or ambiguous data, identify patterns, and translate findings into actionable business recommendations
Capable of developing both short and long-term strategies that align with business objectives
Strong written and verbal communication skills, including the ability to distill insights into executive-ready updates, presentations, and recommendations
Proven ability to collaborate across Sales, Customer Success, Marketing, Product, Finance, Commercial Excellence, and Data & Analytics teams
Brings intellectual curiosity and rigorous critical thinking to problem-solving — asking the right questions before jumping to solutions

Nice To Haves

5+ years of experience in a commercial, financial, revenue management or strategic growth role, with a track record of developing, launching, executing and tracking successful initiatives
Experience using Tableau, Alteryx and PowerBI to analyze large volumes of data, draw insights, make appropriate recommendations and track to results
Passionate about the use of AI to deliver results
Strong preference for candidates with an advanced degree in Business, Marketing, Finance, or a related discipline
Background in the legal technology industry preferred

Responsibilities

Analyze customer, product, pricing, revenue, and market signals to identify opportunities that improve commercial outcomes to support sustainable growth
Support the design and operationalization of customer initiatives, including targeted retention motions, risk-based outreach strategies, and customer segment treatments to improve retention
Partner with Sales, Customer Success, Marketing, Product, Commercial Excellence, and Analytics teams to identify, validate, and translate customer risk signals into actionable business recommendations
Use data and stakeholder insights to identify adoption opportunities, friction points, and enablement needs for priority products, including AI-enabled offerings and modernization initiatives
Synthesize customer feedback, competitive insights, NPS/EASE trends, and other market inputs into clear themes, implications, and recommended actions for business partners
Coordinate across matrixed teams to clarify objectives, align stakeholders, support execution planning, and help move initiatives from insight to pilot to scale
Help support and operationalize product migration initiatives through coordinating cross-functional efforts that support adoption, retention, and revenue objectives
Additional support for commercial policy and programs as needed

Benefits

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.
In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.
These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws.
Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.