Manager, Commercial Product

Hilton•McLean, VA

17h•$100,000 - $145,000•Remote

About The Position

This position is remote eligible, but with a preference for candidates based in McLean, VA; Dallas, TX; or Memphis, TN. This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Manager, Commercial Product you will support these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. On the Commercial Product team, you will report to the Director, Product Management. You will work on projects including Hilton's Groups, Meetings and Events (GM&E) product family and Business-to-Business (B2B) programs.

Requirements

Five (5) years of professional experience, including one (1) year of Product Management or related experience
Experience capturing detailed requirements for complex programs and collaborating with a broad range of partners to deliver successful outcomes
Travel up to 20%

Nice To Haves

Experience in Groups, Meetings and Events or B2B
Experience working with third-party vendors
Experience working with JIRA, Confluence, Smartsheet, VS Code and/or Figma
Experience in the hospitality industry

Responsibilities

Understand the detailed needs of customers, suppliers, hotel owners and operators and how these needs fit into the big-picture solution set
Create user flows, write detailed user stories, requirements, support wireframe and prototype creation, plus manage backlog
Oversee the development of requirements and lead end-to-end user acceptance testing to help deliver new features, integrations, and products
Conduct detailed competitive and comparative analysis and ensure the team knows the latest developments in the industry to inform strategic decision-making
Develop customer-insight-led recommendations with executive summaries and backup details by requesting and analyzing data from multiple sources. Present customer, market and operational insights to product and business leaders as well as delivery teams, gathering feedback to inform product decisions
Lead business and technology team discussions for discovery, solutioning and delivery.
Collaborate with teams across technology, marketing and loyalty, analytics, sales, and commercial services
Work with third-party vendors to support product needs, testing activities, and delivery of enhancements and fixes
Detailed requirements and product documentation that support new features, integrations and enhancements across Hilton's B2B programs and Groups, Meetings and Events products
Insight-led recommendations and presentations that bring together customer feedback, market research and data analysis to support product strategy decisions

Benefits

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what's next
Hilton Annual Incentive (Bonus) Plan