Manager, Commercial Performance

Greater Toronto Airports Authority • Toronto, ON

7d • Hybrid

About The Position

The Greater Toronto Airports Authority (GTAA) is seeking a Manager, Commercial Performance to drive performance visibility, governance discipline, and insight-led decision-making across the Commercial portfolio. This role is crucial for developing and executing standardized performance frameworks, KPIs, and governance rhythms to ensure clear accountability and continuous improvement. The position involves overseeing governance forums, business performance reviews, and partner performance management, while fostering strong cross-functional relationships and a data-driven culture. The GTAA is committed to creating a next-generation airport and is looking for individuals to help put the joy back into travel.

Requirements

• 5+ years of experience in data analysis, performance management, or a related function, with strong analytical capabilities.
• Demonstrated experience translating complex data into actionable insights and executive-level narratives.
• Experience working with large datasets, performance reporting, and KPI development.
• Proven ability to operate in a fast-paced, stakeholder-driven environment with competing priorities.
• Strong relationship-building skills, with the ability to influence and collaborate across cross-functional teams.
• Prior experience in people leadership, including coaching and developing team members.
• Experience supporting governance forums, business reviews, or executive decision-making processes.
• A post-secondary degree in Business, Operations Management, or a related field (or equivalent experience).
• Demonstrated ability to drive accountability, structure, and continuous improvement across teams.
• A customer-centric mindset and ability to align performance outcomes to broader organizational goals.
• Ability to obtain and retain Transportation Security Clearance at the designated level for the position.

Nice To Haves

• Experience in a commercial, aviation, transportation, or similarly complex environment (considered an asset).

Responsibilities

• Lead end-to-end delivery of Commercial governance programs, including planning and facilitating performance forums and decision-making cadences.
• Drive Business Performance Reviews (BPRs), translating complex data into clear, insight-driven recommendations for leadership.
• Develop and implement standardized performance frameworks, KPIs, and reporting to enable visibility and accountability.
• Establish and evolve partner performance management frameworks across Commercial portfolios.
• Monitor and analyze performance trends, identifying risks, opportunities, and areas for improvement.
• Build strong relationships with Commercial stakeholders, acting as a trusted advisor to support business priorities.
• Develop executive-ready materials and performance narratives to inform strategic decisions.
• Lead and coach a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
• Enable cross-functional alignment by embedding governance and performance practices into day-to-day operations.
• Drive ongoing improvements in performance management processes, tools, and reporting capabilities.

Benefits

• Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
• A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager