Manager, Collections

Safe Streets • Lehi, UT

1d • Onsite

About The Position

The Collections Manager oversees the company’s customer collections operations with a focus on minimizing delinquencies, optimizing cash flow, and maintaining a positive customer experience. This role manages a team responsible for collecting on both residential and commercial accounts for a home security subscription-based business, ensuring compliance with industry regulations and company policies.

Requirements

• All SafeStreets employees must be 18 years of age or older.
• Sales, Customer Service and/or Collections experience
• GED/HS
• Been employed at SafeStreets for a minimum of 2 years or previous management experience of at least 2 years preferred.

Responsibilities

• Lead, mentor, and develop the Collections team, including supervisors, collectors, and support staff.
• Set performance goals, KPIs, and incentive structures tied to collection effectiveness and customer satisfaction.
• Develop and implement strategic plans to improve collection rates while protecting customer relationships.
• Partner closely with Sales, Customer Service, and Legal teams to ensure a unified approach to account management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED