Manager, Collection Operations

Halton Region•Halton, ON

5d•CA$133,896 - CA$167,357•Hybrid

About The Position

Halton Region is seeking a Manager of Collection Operations to provide operational leadership for the delivery of waste collection, processing, haulage, and transfer services. This role is accountable for managing major service contracts, ensuring regulatory compliance, optimizing service performance, and maintaining high standards of customer service. The position is eligible for the Hybrid Work Program, requiring a minimum of three days per week onsite. The Region is investing over $5 billion in transportation, water, and wastewater infrastructure over the next 10 years and is committed to delivering high-quality infrastructure.

Requirements

Post-secondary education in Environmental Sciences, Business, Engineering, or related field.
7–10 years experience in waste management operations or contract management including at least 5 years in a leadership capacity.
Strong background in operational service delivery and contractor oversight.
Demonstrated financial management skills including experience managing, implementing and monitoring operational budgets.
Demonstrated strong leadership skills.
Excellent problem-solving and communication skills.
Demonstrated experience (5-10 years) in preparing and issuing requests for proposals, quotations, prequalification and tenders for the procurement of supplies (including preparing specifications) and retention of consultant and contractor services.
Knowledge and understanding of applicable regulations and legislation, such as but not limited to the Resource Recovery and Circular Economy Act and related legislation, Transportation of Dangerous Goods Act, Employment Standards Act and Occupation Health and Safety Act.
Valid Ontario Driver’s License and supply own transportation.
Must provide a copy of their driver's licence and driver's abstract by their first day of employment.

Nice To Haves

Experience managing large-scale municipal service contracts.

Responsibilities

Directs and manages collection, processing, transfer, and haulage operations to ensure reliable and efficient service delivery and continuous improvement.
Ensures compliance with all regulatory requirements, approvals, and service standards.
Leads procurement, and administration of major collection, transfer, haulage and processing contracts.
Monitors contractor performance, service levels, and compliance with agreements, regulations and certificates of approval.
Implements robust performance measurement and audit systems.
Provides direction in the development and application of standard operating procedures and policies.
Translates strategic direction into operational programs, service levels, and route optimization.
Reviews and analyzes existing operations, policies and procedures, providing recommendations on modifications and improvements.
Leads operational improvements including curbside audits, service reviews, and program enhancements.
Provides strategic direction to the team and corporation related to collection.
Provides input into legislation and policies related to collection, transfer, haulage and processing.
Develops and reviews operational contingency plans.
Oversees response or resolves escalated operational and service issues and public complaints.
Ensures effective communication with residents, municipalities, and stakeholders.
Assists in development and manages and monitors operating budgets and ensures cost-effective service delivery.
Tracks performance metrics and identifies efficiencies and cost savings.
Provides leadership to supervisors, technical staff, and operational teams and fosters engagement and ensures results are achieved.
Oversees recruitment, training, performance, and labour relations.
Provides technical support and input to other members of the Waste Management Division, as required.
Ensures compliance with Occupational Health & Safety, environmental legislation, and regulatory standards.
Provides direction in the preparation of By-laws or amendments to By-laws for Regional waste management programs including amendments.
Accountable for the enforcement of the Waste Management Bylaw.
Performs other related duties and responsibilities as assigned or required.