Manager, Cloud Freight Operations, Road US

DSV • Lancaster, TX

3d • $100,000 - $112,000 • Onsite

About The Position

DSV is looking for a Manager, Cloud Freight Operations to help lead the day-to-day execution of our Cloud Freight Operations, supporting the brokerage and transportation of high-risk, high-value (HRHV) freight for cloud computing customers. This role is a great fit for an experienced freight brokerage leader who understands carrier capacity, dispatch, account management, pricing, and end-to-end shipment execution and knows how to develop people, coordinate across teams, and turn operational priorities into consistent results. Reporting to the General Manager, Cloud Operations, you’ll provide leadership across carrier sales and dispatch, operational account management, and dedicated lane operations, supporting both people managers and individual contributors. You’ll work closely with the General Manager to translate business priorities into clear expectations, align teams around operational goals, monitor performance, and provide leadership through complex and time-sensitive freight situations. Beyond day-to-day execution, you’ll help strengthen operational and financial performance, using shipment, service, revenue, margin, cost, and carrier performance data to identify opportunities and improve results. You’ll help improve workflows and processes, support new customer and lane implementations, strengthen carrier and customer service, and contribute to continuous improvement across efficiency, scalability, and profitability. If you’re an experienced freight brokerage leader who enjoys developing teams, improving operations, and connecting customers, carriers, capacity, and performance, this is an opportunity to make an impact and continue growing your career with the world’s largest freight forwarding and logistics company.

Requirements

• High school diploma or equivalent required.
• Minimum of 5 years of progressively responsible experience in freight brokerage, transportation operations, third-party logistics (3PL), or a related field required; 7 or more years preferred.
• Minimum of 3 years of people leadership experience within transportation, logistics, brokerage, dispatch, account management, or a related operational environment required.
• Experience with Transportation Management Systems (TMS) and other transportation technology required.

Nice To Haves

• Bachelor's degree in Logistics, Supply Chain Management, Transportation, Business Administration, or a related field preferred. Equivalent relevant industry experience may be considered.
• Experience leading multiple operational functions and/or teams preferred.
• Experience leading people managers or supervisors preferred.
• Experience with high-risk, high-value (HRHV), time-sensitive, dedicated, or other specialized freight preferred.
• Demonstrated experience managing operational and financial performance, including revenue, margin, cost, service levels, and other key performance indicators.
• Experience managing customer relationships and serving as an escalation point for complex operational or service issues.
• Experience with carrier capacity, dispatch, transportation pricing, account management, and shipment execution.
• Experience leading process improvement, operational change, customer implementations, or business growth initiatives preferred.

Responsibilities

• Lead and coordinate day-to-day Cloud Operations across carrier sales and dispatch, operational account management, and dedicated lane operations.
• Lead, coach, and develop people managers and individual contributors, establishing clear expectations, accountability, and performance standards across the operation.
• Partner with direct-report managers to ensure effective staffing, workload management, communication, employee development, and execution within their respective teams.
• Translate priorities and direction established by the General Manager into clear operational expectations, action plans, and measurable results.
• Establish operational priorities and ensure alignment across account management, carrier sales, dispatch, and dedicated lane functions.
• Monitor workflow and operational performance to identify capacity constraints, service risks, workload concerns, and other issues requiring leadership attention.
• Oversee execution of HRHV freight, ensuring customer service, operational, security, and shipment requirements are consistently understood and followed.
• Monitor shipment execution and service performance, including capacity, dispatch, tracking, on-time performance, exceptions, and final delivery.
• Provide leadership and direction during complex, time-sensitive, or high-impact operational situations and ensure appropriate escalation and resolution of service, security, capacity, and customer concerns.
• Ensure customer-specific standard operating procedures (SOPs), security requirements, service expectations, and escalation processes are effectively communicated and consistently followed.
• Build and maintain strong customer relationships and serve as a leadership escalation point for operational and service concerns.
• Partner with account management leadership and Operational Account Managers to identify customer needs, service trends, risks, and opportunities for improvement or account growth.
• Participate in customer meetings, Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and other account discussions as appropriate.
• Oversee carrier capacity and dispatch execution and partner with Carrier Sales and operational leadership to evaluate carrier performance, capacity availability, market conditions, pricing, and service trends.
• Support dedicated lane operations to ensure appropriate capacity, consistent execution, service performance, and cost management.
• Monitor and analyze operational and financial performance, including revenue, margin, cost, shipment volume, service levels, carrier performance, and other key performance indicators.
• Use operational and financial data to identify trends, risks, root causes, and opportunities for improvement and implement appropriate corrective actions.
• Support achievement of budget, profitability, service, and operational performance objectives and partner with the General Manager and Finance on forecasting, cost management, and financial performance.
• Identify and implement improvements to workflows, processes, technology utilization, communication, and operational effectiveness.
• Lead and support continuous improvement initiatives that increase efficiency, reduce operational risk, improve scalability, and enhance customer and carrier service.
• Support implementation of new customers, lanes, services, and business opportunities by coordinating staffing, processes, systems, SOPs, training, and operational readiness.
• Establish effective communication and collaboration across Cloud Operations and other DSV departments and business units.
• Partner with P&O and the General Manager on recruitment, workforce planning, employee development, performance management, succession planning, and other people-related initiatives.
• Promote a culture of accountability, collaboration, responsiveness, continuous improvement, and customer service.
• Ensure employees and leaders follow applicable company policies, customer requirements, safety standards, operational procedures, and regulatory requirements.
• Maintain confidentiality and ensure sensitive customer, shipment, carrier, pricing, employee, and business information is handled appropriately.
• Perform other duties, responsibilities, and projects as assigned by the General Manager.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree