Operational Account Manager, Cloud Freight Operations, Road US

DSV • Lancaster, TX

3d • $70,000 - $80,000 • Onsite

About The Position

The Operational Account Manager, Cloud Freight Operations is an integral member of the DSV Road US team responsible for managing customer relationships and overseeing the successful execution of freight brokerage operations for high-risk, high-value (HRHV) freight supporting cloud computing customers. This role serves as a primary point of contact for assigned customers and works closely with Carrier Sales, carriers, internal departments, and other business partners to coordinate transportation solutions, ensure service and security requirements are met, and provide proactive communication throughout the shipment lifecycle. The Operational Account Manager is responsible for the day-to-day performance and development of assigned accounts, including shipment execution, pricing, service performance, issue resolution, reporting, and identifying opportunities to expand existing customer relationships. The position requires strong operational judgment, attention to detail, responsiveness, and the ability to effectively manage time-sensitive and high-value freight in a fast-paced transportation environment.

Requirements

• High school diploma or equivalent required.
• Minimum of 3 years of experience in logistics, transportation, freight brokerage, account management, or a related field required; 5 or more years preferred.
• Experience working with Transportation Management Systems (TMS) required.

Nice To Haves

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation, or a related field preferred.
• Experience managing customer relationships within a transportation, logistics, or supply chain environment preferred.
• Experience with high-value, high-risk, time-sensitive, or other specialized freight preferred.
• Experience with transportation pricing, carrier negotiations, capacity management, and freight brokerage operations preferred.

Responsibilities

• Serve as a primary point of contact for assigned cloud computing customers and develop strong, long-term relationships through proactive communication and consistent service.
• Manage day-to-day freight brokerage activities for assigned accounts, ensuring customer transportation requests are executed accurately, efficiently, and in accordance with established service and security requirements.
• Coordinate the movement of HRHV freight from pickup through final delivery, maintaining visibility throughout the shipment lifecycle.
• Review customer shipment requests and determine appropriate transportation solutions based on service requirements, capacity, pricing, security considerations, and other customer-specific needs.
• Partner closely with Carrier Sales to identify qualified capacity and transportation solutions that meet customer, operational, and shipment requirements.
• Provide pricing guidance and direction to Carrier Sales based on customer requirements, market conditions, available capacity, service expectations, and account strategy.
• Negotiate rates and service requirements with transportation carriers and providers, as appropriate.
• Ensure customer-specific handling, communication, tracking, and security requirements are understood and communicated to appropriate internal teams and transportation providers.
• Monitor active shipments and proactively communicate shipment status, milestones, delays, exceptions, and other relevant information to customers and internal stakeholders.
• Identify and respond to shipment exceptions, service failures, delays, or other operational concerns and coordinate timely resolution with customers, carriers, and internal partners.
• Escalate significant service, security, or operational concerns in accordance with established procedures.
• Maintain accurate and timely shipment, customer, carrier, pricing, and operational information within the Transportation Management System (TMS) and other required systems.
• Collaborate with Carrier Sales and other internal departments to ensure customer expectations and operational requirements are consistently met or exceeded.
• Analyze account activity, transportation spend, service performance, shipment trends, and other operational data to identify risks, trends, and opportunities for improvement.
• Prepare and present customer reporting, including spend, service, operational, and performance metrics, as required.
• Conduct regular customer meetings, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), as appropriate.
• Identify opportunities to expand existing customer relationships through additional lanes, services, shipment volume, or other transportation needs.
• Research and develop growth opportunities within assigned branch house accounts and support new customer opportunities as assigned.
• Partner with customers and internal stakeholders to develop solutions that improve service, efficiency, profitability, and overall account performance.
• Maintain knowledge of transportation market conditions, carrier capacity, pricing trends, customer requirements, and available service solutions.
• Build and maintain effective working relationships across departments, business units, customers, carriers, vendors, and other external business partners.
• Maintain confidentiality and appropriately handle sensitive customer, shipment, pricing, and business information.
• Perform other duties, responsibilities, and project work as assigned by management.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED