Operational Account Manager, Cloud Freight Operations, Road US

DSV • Lancaster, CA

23h • Onsite

About The Position

DSV is looking for an Operational Account Manager, Cloud Freight Operations to own the day-to-day execution and customer experience for high-risk, high-value freight supporting cloud computing customers within our domestic freight brokerage operation. This role combines hands-on freight brokerage operations with customer relationship management, giving you direct ownership of shipments from initial request and pricing through pickup, transit, and final delivery. You’ll work closely with customers, Carrier Sales, carriers, and internal teams to build domestic transportation solutions that balance service, capacity, pricing, security, and customer-specific requirements. Along the way, you’ll maintain shipment visibility, communicate proactively with customers, resolve exceptions, provide pricing direction, and make sure critical freight keeps moving according to plan. This role goes beyond managing individual shipments. You’ll develop and manage your assigned accounts by analyzing transportation spend, service performance, and shipment trends, leading customer business reviews, and identifying opportunities to improve performance and expand existing relationships. Whether that means adding lanes, increasing shipment volume, introducing additional services, or developing solutions to a customer challenge, you’ll play an active role in growing the business you support. If you bring domestic freight brokerage or transportation experience, strong customer instincts, and the ability to stay ahead of time-sensitive operational demands, this is an opportunity to take real ownership of your accounts while building your career with the world’s largest freight forwarding and logistics company.

Requirements

• High school diploma or equivalent required.
• Minimum of 3 years of experience in logistics, transportation, freight brokerage, account management, or a related field required; 5 or more years preferred.
• Experience working within freight brokerage or transportation operations strongly preferred.
• Experience managing customer relationships within a transportation, logistics, or supply chain environment preferred.
• Experience with high-value, high-risk, time-sensitive, or other specialized freight preferred.
• Experience with transportation pricing, carrier negotiations, capacity management, and freight brokerage operations preferred.
• Experience working with Transportation Management Systems (TMS) required.
• Strong customer relationship management and service orientation.
• Strong understanding of freight brokerage and transportation operations.
• Excellent verbal, written, and interpersonal communication skills.
• Strong negotiation, influencing, and problem-solving skills.
• Ability to make sound decisions and respond effectively to time-sensitive operational issues and shipment exceptions.
• Strong analytical skills with the ability to interpret operational, financial, and service data and identify trends or opportunities.
• Strong proficiency in Microsoft Excel and working knowledge of Microsoft Word, PowerPoint, Teams, Outlook, and other standard business applications.
• Strong organizational and prioritization skills with the ability to manage multiple customers, shipments, and operational priorities simultaneously.
• High attention to detail and commitment to accuracy, particularly when managing sensitive and high-value freight.
• Ability to work effectively in a fast-paced, deadline-driven environment with frequent changes and competing priorities.
• Ability to work independently while collaborating effectively with customers, carriers, and cross-functional teams.
• Strong sense of urgency and ability to remain responsive to changing customer and operational needs.
• Strong mathematical aptitude, including calculations related to transportation rates, pricing, margins, and account performance.
• Ability to exercise discretion and appropriately handle confidential and sensitive customer and business information.
• Ability to adapt to changing business needs and work flexible hours when required to support customer and operational requirements.

Nice To Haves

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation, or a related field preferred.

Responsibilities

• Serve as a primary point of contact for assigned cloud computing customers and develop strong, long-term relationships through proactive communication and consistent service.
• Manage day-to-day freight brokerage activities for assigned accounts, ensuring customer transportation requests are executed accurately, efficiently, and in accordance with established service and security requirements.
• Coordinate the movement of HRHV freight from pickup through final delivery, maintaining visibility throughout the shipment lifecycle.
• Review customer shipment requests and determine appropriate transportation solutions based on service requirements, capacity, pricing, security considerations, and other customer-specific needs.
• Partner closely with Carrier Sales to identify qualified capacity and transportation solutions that meet customer, operational, and shipment requirements.
• Provide pricing guidance and direction to Carrier Sales based on customer requirements, market conditions, available capacity, service expectations, and account strategy.
• Negotiate rates and service requirements with transportation carriers and providers, as appropriate.
• Ensure customer-specific handling, communication, tracking, and security requirements are understood and communicated to appropriate internal teams and transportation providers.
• Monitor active shipments and proactively communicate shipment status, milestones, delays, exceptions, and other relevant information to customers and internal stakeholders.
• Identify and respond to shipment exceptions, service failures, delays, or other operational concerns and coordinate timely resolution with customers, carriers, and internal partners.
• Escalate significant service, security, or operational concerns in accordance with established procedures.
• Maintain accurate and timely shipment, customer, carrier, pricing, and operational information within the Transportation Management System (TMS) and other required systems.
• Collaborate with Carrier Sales and other internal departments to ensure customer expectations and operational requirements are consistently met or exceeded.
• Analyze account activity, transportation spend, service performance, shipment trends, and other operational data to identify risks, trends, and opportunities for improvement.
• Prepare and present customer reporting, including spend, service, operational, and performance metrics, as required.
• Conduct regular customer meetings, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), as appropriate.
• Identify opportunities to expand existing customer relationships through additional lanes, services, shipment volume, or other transportation needs.
• Research and develop growth opportunities within assigned branch house accounts and support new customer opportunities as assigned.
• Partner with customers and internal stakeholders to develop solutions that improve service, efficiency, profitability, and overall account performance.
• Maintain knowledge of transportation market conditions, carrier capacity, pricing trends, customer requirements, and available service solutions.
• Build and maintain effective working relationships across departments, business units, customers, carriers, vendors, and other external business partners.
• Maintain confidentiality and appropriately handle sensitive customer, shipment, pricing, and business information.
• Perform other duties, responsibilities, and project work as assigned by management.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED