Manager - CLM Program

Energy Transfer•Houston, TX

13d•Onsite

About The Position

The CLM Product Owner is the named business-side owner of Energy Transfer's Contract Lifecycle Management platform (Agiloft). This role is responsible for the long-term health, adoption, continuous improvement, and business value realization of the CLM program — moving the organization beyond initial implementation into sustained operational excellence. This is a product leadership and business process role, not a project management role. The CLM Product Owner partners with the CLM Business Analyst, the third-party solution architect, and stakeholders across Commercial, Legal, Procurement, Finance, and Operations to ensure the platform delivers measurable, ongoing business outcomes. The role requires someone who can bridge business needs, platform capability, and process governance with a long-term ownership mindset.

Requirements

Bachelor's degree in Business, Supply Chain, Legal Operations, Information Systems, or related field or equivalent experience
8 years of experience in business process analysis, product ownership, platform management, or program management
Experience managing or owning an enterprise platform from the business side (CLM, ERP, procurement, or equivalent)
Strong business process documentation and workflow design skills
Working knowledge of Agile and product ownership principles
Ability to translate business needs into platform requirements
Strong communication and cross-functional stakeholder management skills

Nice To Haves

Experience with Agiloft, Icertis, Conga, DocuSign CLM, or comparable CLM platform
Certified Business Analysis Professional (CBAP) or equivalent
Experience in energy, midstream, or industrial sector
Familiarity with Legal Operations, procurement workflows, or contract compliance frameworks
Exposure to change management methodologies (Prosci, ADKAR)

Responsibilities

Serve as the named business product owner for the Agiloft CLM platform
Maintain and prioritize the CLM product backlog including enhancements, integrations, and process improvements
Define and drive the post-implementation product roadmap in partnership with business stakeholders
Participate in sprint reviews, release planning, and vendor roadmap sessions
Evaluate and prioritize platform change requests against business value and strategic priorities
Own the end-to-end CLM business process model — from contract request through execution, obligation management, and renewal
Establish and maintain process governance standards, playbooks, and documentation for CLM users
Identify process gaps, redundancies, and improvement opportunities across contract categories and business units
Ensure process consistency and compliance across the organization
Drive user adoption strategy including training programs, communications, and engagement plans
Monitor platform utilization metrics and lead initiatives to close adoption gaps
Serve as the primary business-side escalation point for platform issues and change requests
Coordinate with the third-party solution architect on configuration, integrations, and technical resolution
Build and maintain relationships with contract stakeholders across Legal, Procurement, Commercial, and Operations
Facilitate working sessions to surface process challenges and translate them into platform requirements
Report on CLM program health, adoption metrics, and value realization to senior leadership
Partner with IT and the solution architect on integrations, data governance, and system performance
Direct the work of the CLM Business Analyst in support of process documentation, requirements, and adoption activities
Provide day-to-day guidance and prioritization to the CLM BA
Ensure CLM BA deliverables align to the product roadmap and business priorities