Manager, Clinical Stewardship Operations (RN)

Twin Health

1d • $150,000 - $165,000 • Remote

About The Position

Twin Health is seeking a Registered Nurse to manage the end-to-end implementation and deployment of clinical stewardship programs for its clients. The role translates client goals into well-run, clinically sound programs and serves as the clinical voice within Client Operations & Partnerships. The manager works with enterprise clients, internal teams, and external vendors to deliver implementations on time, meet client expectations, and improve and scale stewardship operations.

This is a U.S.-based remote role in a high-growth environment. It calls for an organized, client-focused clinician who can manage ambiguity, complex projects, and cross-functional relationships. The stated annual compensation range is $150,000–$165,000.

Requirements

• Registered Nurse (RN) credential required.
• At least 5 years of combined clinical and non-clinical experience, including onboarding, program management, and client-facing work.
• Experience in a health plan, PBM, health system, digital health, or care management setting.
• Experience with health benefits, health and wellness, health plans, or health systems.
• Ability to communicate and work across client organizations on tactical and strategic issues with senior executives and execution teams.
• Strong project management skills, organization, attention to detail, and ability to balance planning with timely execution.
• Ability to manage conflicting priorities and work effectively in a fast-paced environment under time constraints.
• Proficiency with Google applications and project management tools such as Monday.com and MS Project.
• Experience working with technical and data teams, internally or externally, on data exchange, file specifications, encryption, transmission, and testing.
• Must be authorized to work for any employer in the United States; visa sponsorship or transfer is not available.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Medication management experience, such as pharmacy-related programs, formulary or utilization management, or prescriber engagement.
• Experience with GLP-1 therapies, including clinical management, access, or program design.
• Experience with chronic disease or metabolic care.
• PMP or similar certification.
• Prior people management experience.

Responsibilities

• Establish and maintain relationships with stakeholders, executives, and clinical leaders at enterprise clients, including health plans, health systems, and PBMs.
• Serve as the clinical subject matter expert for stewardship within Client Operations & Partnerships.
• Develop knowledge of Twin Health programs, stewardship mechanics, onboarding, program management, and clinical operations.
• Implement stewardship programs end-to-end across a portfolio of clients.
• Lead discovery sessions to understand client clinical priorities, formulary and prescriber landscapes, and goals, then design tailored solutions.
• Provide consultative recommendations to improve program results, member and provider engagement, and client satisfaction.
• Oversee configuration, testing, and validation of client-specific program logic for clinical accuracy and functionality.
• Coordinate internal resources and third-party vendors to execute projects.
• Analyze client data before and after launch and provide actionable clinical and operational insights.
• Manage multiple complex implementations, set expectations, maintain project plans, and coordinate cross-functional teams to ensure timely, launch-ready delivery.
• Lead client meetings, build alignment, and manage implementation risks and escalations.
• Work with client technical leads and third parties to establish data access and file management, including requirements, file transfer, validation, and issue resolution.
• Prepare client-ready presentations and reports with clear, usable post-launch insights.
• Manage project expectations through regular meetings, status reports, and relationship-building.
• Develop implementation work plans, templates, playbooks, and cross-functional SOPs to promote continuous improvement and best practices.
• Prepare, execute, and participate in special events held for or hosted by clients.
• Manage client issues and escalations by mobilizing internal teams, including Client Growth, Clinical Delivery, Product, Member Operations, and Business Development.
• Partner with Business Development and Client Growth on stewardship scoping, solutioning, and new client opportunities, providing clinical input during sales.
• Work cross-functionally with Clinical Delivery, Product, Marketing, Engineering, Billing Operations, and Executive teams to use client and market feedback to drive improvement.
• Recommend internal process improvements that increase efficiency and effectiveness.
• Serve as the internal subject matter expert and point person for consistency and efficiency across the stewardship implementation lifecycle.
• Drive internal alignment and coordinate cross-functional teams to ensure successful launches.
• Perform other duties as assigned.

Benefits

• Competitive compensation package.
• Opportunity for equity participation.
• Unlimited vacation with manager approval.
• 16 weeks of 100% paid parental leave for delivering parents and 8 weeks for non-delivering parents.
• Employer-sponsored healthcare, dental, and vision coverage: 100% for the employee and 80% for family.
• Health Savings Account and Flexible Spending Account options.
• 401(k) retirement savings plan.
• High level of flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed