Manager - Clinical Operations
About The Position
The Manager of Clinical Operations is a Registered Nurse who participates in activities related to delivering hospice care, establishes standards for clinical qualifications, and oversees assignments of hospice clinical personnel to support high-quality, patient-centered end-of-life care. The role calls for compassion, sound operational and clinical judgment, strong communication, and the ability to lead teams through sensitive experiences. The manager supports staff development, regulatory compliance, clinical education, operational reporting, documentation, budgeting, program evaluation, and quality review. The position also coordinates interdisciplinary and governance meetings, helps maintain a safe and effective office, supports staffing and growth initiatives and community outreach, manages volunteers and onboarding, and ensures accurate public materials and a quality patient experience.
Requirements
- Registered Nurse licensed in the state of practice.
- At least two years of supervisory and/or administrative experience managing clinical teams.
- At least five years of nursing experience.
- Maintain a valid driver’s license and good driving record.
- Broad knowledge of community health nursing and competent clinical skills.
- Availability in person or by telephone to assist with after-hours administrative on-call responsibilities.
- Computer proficiency, including Word, Excel, report software such as HomeCare HomeBase, and Outlook.
- Excellent verbal and written communication skills and demonstrated leadership ability.
- Excellent organizational skills.
- Ability to travel up to 25% or as needed.
Nice To Haves
- Certified Hospice and Palliative Nursing.
- Hospice experience.
- Previous experience handling new hospice referrals from first contact through admission.
Responsibilities
- Hire, develop, and support staff.
- Ensure regulatory compliance and staff education.
- Oversee reporting, documentation, budgeting, and program evaluations.
- Coordinate IDG, QAPI, and Governing Body meetings.
- Maintain a safe, well-run office environment.
- Support growth strategy, staffing needs, and community outreach.
- Review performance metrics for CMS and internal standards.
- Manage volunteers and oversee onboarding.
- Ensure accurate public materials and a quality patient experience.
- Establish standards for clinical qualifications and oversee assignments of hospice clinical personnel.
Benefits
- Competitive compensation.
- Health, dental, vision, disability, and life insurance.
- 401(k) retirement plan.
- Tuition reimbursement.
- Professional licensing and certification renewal reimbursement.
- Paid time off, paid holidays, and floating holidays.
- Mileage reimbursement.
- Supportive team environment.
- Mission-driven leadership that values employees’ voices and expertise.
- Opportunities to grow.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
