Manager Clinical Engineering Service Operations

Allina Health

4d•$48 - $67•Hybrid

About The Position

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. This is a 1.0 FTE (80 hours per two-week pay period) position with 8-hour day shifts and no weekends. It is a hybrid role.

Requirements

Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
7+ years experience in customer service or data entry
3+ years experience with clinical experience services management

Nice To Haves

High school diploma or GED
Bachelor's degree in business, health care, engineering or related field
0 to 2 years leadership experience

Responsibilities

Manages the clinical engineering services including service requests and dispatch.
Areas of focus include vendor field services.
Financial management: Prepare budget for modalities of responsibility, communicate budget projections to sites and gain approval, manage to budget through on-going review of financial performance, develop and monitor contingency plans to correct unfavorable variances, establish and deliver financial savings targets for modalities of responsibility.
Customer management: Act as liaison of the clinical engineering services program to executives and departmental leaders, address customer questions and issues, while identifying opportunities for continuous improvement of services, manage and coordinate site specific and system-wide projects related to clinical equipment services within portfolio, measure customer satisfaction and maintain acceptable service levels, manage the call center and on call schedule.
People management: Manage staff to department and organizational metrics, ensure employee engagement goals are maintained, coach and support staff development & training plans such that they can meet the requirements of an evolving organization, ensure succession plans are in place to address continuity of service for the organization, provide clear and timely communication to staff including but not limited to: department goals/strategies, site specific projects, technology updates, customer feedback, etc., support activities related to staffing management (hiring, union, reviews, performance management, etc.).
Technology management: Lead the overall strategy for select modalities for the department, identify innovative opportunities to improve service while reducing costs by modality though collaboration with technician experts, vendors, Supply Chain, and customers, provide consultative input to the organization for capital acquisitions of specific technologies, drive service strategies that reduce cost while maintaining quality, ensure data integrity and metric management of technologies, identify, develop and implement site specific and system-wide technology projects.
Compliance management: Ensure compliance with regulatory and accreditation agencies through management of goals and metrics, documentation, policies & procedures, maintain knowledge of requirements and industry standards, support Risk Management activities including equipment recalls and alerts, patient or employee incidence and corrective or preventative action (CAPA) opportunities, participate in accreditation and regulatory surveys and provide supporting documentation when required.
Other duties as assigned.