Client Technologies #005

Delan Associates • Tallahassee, FL

18h • Onsite

About The Position

Responsible for providing IT users with desktop equipment and support, determining user needs and incorporating them into the design and overall plan for desktop support. The range of accountabilities minimally covers hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, set-up, integration, testing and installation. Works with organizations supported to establish performance metrics to ensure needs are being properly met. Monitors and analyzes performance metrics, sharing results with users. Organizes and coordinates the activities associated with installation, deployment and upgrade of software, hardware and network facilities as it relates to the desktop environment. Desktop applications may include productivity tools, email, and applications that are used by groups without programming customization. Evaluates and provides techniques for increasing user desktop productivity.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience
• A minimum of 7 years of IT work experience including managing team(s) responsible for desktop support function
• Experience in managing support operation in a 24x7, multi-site environment
• Experience with budgeting, expense management and contract management

Nice To Haves

• Middle level management in PC/desktop support and maintenance functions
• Works under general direction of senior level management
• Typically manages and mentors supervisors, project leaders and/or technical staff
• Frequently reports to an IT Chief Operating Officer, Operating Unit IT Executive or Departmental IT Executive

Responsibilities

• Providing IT users with desktop equipment and support
• Determining user needs and incorporating them into the design and overall plan for desktop support
• Hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, set-up, integration, testing and installation
• Establishing performance metrics to ensure needs are being properly met
• Monitoring and analyzing performance metrics, sharing results with users
• Organizing and coordinating the activities associated with installation, deployment and upgrade of software, hardware and network facilities as it relates to the desktop environment
• Evaluating and providing techniques for increasing user desktop productivity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager