Client Technologies Technician - Advanced
About The Position
This role is responsible for managing the SCDOT Microsoft Endpoint Configuration Management (MECM) environment. The technician will ensure software and patch management are deployed in accordance with agency policies and best practices. This includes deploying operating systems, software, and patches for Microsoft products, other agency software, and DELL hardware. The position also involves reporting on deployment statuses, monitoring AppLocker and Cloud Management Gateway, and assisting with software upgrades to maintain compliance with vendor and hardware life cycles. Monthly duties include checking for available patches and attending technician meetings.
Requirements
- 3+ years of experience with Microsoft Endpoint Configuration Management (MECM).
- 3+ years of experience packaging software for Microsoft Endpoint Configuration Management (MECM) distribution to Windows Client using Bare Metal and Software Center.
- 3+ years of experience with hardware and software patch management using Microsoft Endpoint Configuration Management (MECM) and DELL Client System Inventory Agent.
- 2+ years of experience with Microsoft PowerShell.
- 1+ year of experience with Microsoft Active Directory.
- 1+ years of experience with Microsoft DNS.
- 1+ years of experience with Microsoft DHCP scopes.
- 1+ years of experience with Microsoft Sites and Services.
- Associate’s degree or higher
Nice To Haves
- Experience with Microsoft AppLocker.
- Experience with Microsoft Group Policy.
- Experience with Microsoft Intune.
- Experience with Microsoft Cloud Management Gateway.
- Experience with Recast Server and Manage Right Click Tools.
Responsibilities
- Manages SCDOT Microsoft Endpoint Configuration Management environment, including deploying software and patch management in accordance with SCDOT agency and IT Services policy and procedures.
- Deploys Microsoft Windows operating system and patches, Microsoft Office Suite, and patches as well as other agency software as needed to maintain compliance with licenses and agency policies.
- Deploys DELL and other hardware patches to production servers, endpoints and hardware accessories as needed to maintain compliance with licenses and agency policies.
- Provides reports on the status of software deployments, versions, and patch levels for all SCDOT servers, desktops, laptops, and tablets.
- Monitors Microsoft AppLocker settings and logs and recommends settings on servers and endpoints.
- Maintains open communication with Desktop Support Manager and IT Systems concerning Microsoft MECM environment and software deployment needs.
- Monitors Cloud Management Gateway.
- Assists with upgrading software on servers and endpoints devices to maintain compliance with vendor software life cycle, hardware life cycle, and schedule upgrades to software.
- Performs other related duties as required.
- Observes and checks on available hardware and software patches from DELL, Microsoft, and Recast for monthly patch management of servers, endpoints, and hardware accessories.
- Attend Endpoint Technician meeting each month.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
