Manager, Client Strategy & Operations
About The Position
Leap is expanding rapidly and is hiring a Manager, Client Strategy & Operations to build out the post-sale processes that ensure exceptional client delivery, strong ROI, and account expansion. This is an analytical, hands-on, deeply cross-functional role responsible for architecting the next iteration of Leap's client delivery engine. You'll own and execute against key strategic pillars that will directly enable Leap's next phase of growth. You'll do this in close partnership with Sales, Operations, and our Analytics functions. This position reports to the Director of Client Success.
Requirements
- Passion for delivering high-quality care and improving patients' lives
- Strong data fluency, analytical, and problem-solving skills
- Fluency and interest in using AI to innovate and solve problems at scale
- Excitement around solving hard problems in a scrappy, low-ego, ambiguous environment
- High attention to detail (and willingness to dive into the weeds)
- Comfort communicating with executive audiences (both internal and external)
- Alignment with Leap's values
Nice To Haves
- 3–6 years of experience in consulting, investment banking, strategy, and/or operations roles at high-growth companies
- Prior experience working in healthcare
- HQ in the NYC (but open to applicants across the US!)
Responsibilities
- Stand up the client delivery engine
- Define the architecture needed to support a growing client base and ensure consistent delivery
- Build the models the company uses to forecast member activation rates, cost savings, and top-line revenue
- Leverage AI to automate reporting and materials for recurring client meetings (e.g., Quarterly Business Reviews)
- Set cross-functional priorities
- Work with the data and analytics team to define the tables and business logic needed to support client reporting
- Align with then member activation and marketing teams to measure the impact of lifecycle campaigns and program design variables
- Partner with the pharmacy team on drug sourcing strategy
- Collaborate with the growth strategy team to bring client insights into pre-sale collateral
- Shape the post-sale client lifecycle
- Find pathways to expand client relationships, including deeper collaboration (e.g., through care navigation partners) to increase member engagement, as well as commercial opportunities to grow account revenue
- Define the cadence for post-sale communications and the optimal operational model for each client type
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
