Manager, Client Experience Strategy

Zeta Global

3h•$70,000 - $90,000•Hybrid

About The Position

Zeta Global is seeking a motivated Manager, Client Experience Strategy to join their team. This role supports the Strategic Account Director in delivering forward-thinking insights for clients by leveraging Business Intelligence deliverables and audience strategies to drive measurable results. The position involves coordinating deliverables, roadmaps, key projects, and tasks, as well as internal team integration across sales, media, account, and analytics to align goals, resolve issues, and maximize client satisfaction. The goal is to strengthen client relationships and turn data into actionable recommendations. The role is ideal for someone passionate about delivering great service, adding value, and helping clients achieve their goals.

Requirements

2 - 4 years of account management experience at a digital agency
Strong organizational skills with the ability to handle multiple priorities
Analytical mindset and problem-solving abilities
Experience with 1st-party audience strategy and development
Proficiency in Microsoft Office Suite
Collaborative team player who performs well in a fast-paced environment
Bachelor's degree in Business, Marketing, Communications, or a related field

Responsibilities

Orchestrate the delivery of forward-thinking insights by coordinating internal teams and resources — leveraging Business Intelligence deliverables and audience strategies — under the oversight of the Strategic Account Director to help drive measurable results for clients.
Serve as a point of contact for clients, helping to align internal resources and coordinate delivery to execute campaigns and initiatives.
Collaborate closely with internal teams — including sales, media, account, and analytics — to manage timelines, resolve issues, and keep campaigns on track.
Analyze reports and data from Zeta Marketing Platform (ZMP) to identify trends, opportunities, and actionable recommendations for improvement.
Activate ZMP solutions by ensuring proper set-up and delivery in collaboration with internal stakeholders.
Assist in client meetings, presentations, and reviews by leading agenda development across teams, recapping key points afterwards, and providing clear next steps to keep all stakeholders aligned — helping communicate progress, performance, and forward-thinking insights.
Support the onboarding and activation of first-party (1P) data, helping maximize its use in campaigns and drive greater client value.
Identify potential risks or obstacles to delivery, escalating issues when necessary and proactively offering solutions.