Manager, Client Services & Solutions

US Health Connect•Fort Washington, PA

4d•Hybrid

About The Position

The Manager, Client Services & Solutions is responsible for the successful delivery of projects, as well as communication with the client post-sale. A critical function of the Manager, Client Services & Solutions is ensuring consistent communications with the client throughout project implementation and understanding the client’s needs, business, and educational intent.

Requirements

We are a hybrid work environment, and expect our employees to work on-location 3 days a week at our Fort Washington, PA office
Possess a bachelor’s degree (B.S.) or equivalent
Have a minimum of 3-5 years’ experience in a client services role in the pharmaceutical industry
Possess comfort and confidence leading client meetings
Possess exceptional written, verbal, and analytical skills
Understanding data and critical metrics that are important to clients
Maintain excellent attention to detail and have the ability to prioritize
Have the ability to handle conflict and problem-solve
Exhibit strong leadership qualities
Be flexible and independent while working in a fast-paced environment
Be able to travel and work extended hours, as needed
Be proficient in MS Office, Salesforce, and Project Management systems

Responsibilities

Becoming well versed in client’s therapeutic areas and knowledgeable on their marketing strategy
Understanding the scope of the project(s) and success criteria
Ensuring project fiscal health is maintained and timelines are met
Engaging with clients on a regular basis
Providing oversight and direction to project management team
Delivering metrics reports
Assisting business development team in client strategy and tactical plans
Acting as a consultative resource to our clients demonstrating our expertise and knowledge
Assisting with client renewal strategy