Client Solutions Manager

Avispa Technology • San Francisco, CA

2d • Hybrid

About The Position

A leading professional networking company seeks a Client Solutions Manager to manage relationships with customers within our growth mid-market segment, provide campaign intelligence and campaign strategy consultation, including identifying areas where we can provide more value to our clients.

Requirements

• 4+ years of experience in advertising, marketing, or sales.
• 2+ years of media sales, digital media account management, or auction-based or programmatic campaign management and optimization experience.

Nice To Haves

• BA/BS degree or equivalent practical experience is preferred.
• Demonstrated ability to understand marketing & digital media metrics is preferred.
• Ability to conduct regular forecasts and reports is preferred.
• Ability to think strategically, with a proven track record of achieving results by connecting customer pressures to data-driven products and solutions, is preferred.
• Demonstrated understanding of internet advertising technology and marketing automation is preferred.
• Knowledge of the digital industry landscape is preferred.
• Ability to effectively manage time, prioritize tasks, and work within deadlines with little supervision is preferred.
• Strong customer engagement and stakeholder management skills, ownership of agency and client relationships is preferred.
• Ability to build an insights-backed narrative to support strategic storytelling and investment recommendations is preferred.
• Ability to work independently and collaborate cross-functionally is preferred.
• Demonstrated commitment to understanding and prioritizing customer needs is preferred.
• Enthusiasm for adopting AI and emerging tools to improve efficiency and impact is preferred.
• Knowledge of sales planning & CRM tools is preferred.

Responsibilities

• Build relationships with clients and develop a deep understanding of their business and objectives to provide best-in-class customer engagement.
• Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are met.
• Provide recommendations and training on targeting, implementation, optimization, and reporting.
• Support customer education, including a best-in-class onboarding experience and ad hoc education needs.
• Stabilize performance and grow revenue from new advertisers via proactive optimizations and upsells.
• Leverage technology to drive performance-oriented marketing solutions.
• Co-develop a strategic plan for your book of business with your Account Executive.
• Use data and insights to highlight the value of advertising, demonstrate ROI, and make recommendations for optimizations and additional investment.
• Inspire continued innovation by regularly sharing ideas and best practices with peers and manager.

Benefits

• Group Medical
• Dental
• Vision
• Life
• Retirement Savings Program
• PSL

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree