Manager, Client Service

Kantar • Chicago, IL

1d • Hybrid

About The Position

This role is responsible for the delivery of high-quality/high-impact Brand insights and analytics solutions. The scope of the role includes delivering strategic brand insights & analytics projects, which encompass brand performance measurement and other strategic projects such as market structures, consumer & demand segmentations, consumer journey mapping, brand stretch/extension, portfolio strategy, brand architecture, foundational brand assessment, and brand positioning/refresh. The Manager will be responsible for ownership of specific phases or discrete work processes on projects, and for the execution of work products including questionnaires and reporting on medium-low complexity accounts, while supporting higher complexity projects. They will actively participate in client design and questionnaire discussions, provide input into the development of questionnaires, sample design, and analytic plans, and offer support and guidance to junior project team members. The role also involves conducting data analysis, insights generation, critical and analytical thinking, and taking an active role in story building, including leading initial rounds of reporting and preliminary reports. The Manager will manage timelines and quality of work products, working with internal departments and clients to achieve successful outcomes following solution and industry best practices, identify and solve project issues, and perform in-depth quality checks. They will also seek opportunities to support proposal development and optimize delivery efficiency without sacrificing quality, while challenging the status quo and looking for process improvements. Building an understanding of Brand capabilities, solutions, and analytic methods is key, as is embracing the company culture and participating in activities outside of project work. Good critical thinking skills, the ability to follow an analytic plan, and comfort in sharing ideas are essential.

Requirements

• 2+ years of professional experience in similar capacity or MMR program graduate; market research experience preferred, with exposure to quantitative methodologies
• Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred
• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)
• Strong detail-orientation with ability to manage multiple work streams and among multiple teams
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving
• Natural curiosity, a can-do attitude, driven and ability to take initiative
• Bachelor’s degree in market research/marketing or related social science, mathematics and/or other analytic disciplines
• Clear and effective written and verbal communication skills
• Confidently delivers messages and exemplifies Kantar values
• Working knowledge of marketing research methods, tools, and science
• Demonstrates understanding of various industry solutions
• Demonstrates technical leadership for maximum client impact

Responsibilities

• Delivery of high-quality/high-impact Brand insights and analytics solutions
• Delivery of strategic brand insights & analytics projects, which include brand performance measurement and other strategic projects such as, market structures, consumer & demand segmentations, consumer journey mapping, brand stretch/extension, portfolio strategy, brand architecture, foundational brand assessment, brand positioning/refresh, etc.
• Responsible for ownership of specific phases or discrete work processes on projects
• Responsible for execution of work products including questionnaires and reporting on medium-low complexity accounts, while supporting higher complexity projects
• Actively participates in client design and questionnaire discussions
• Provides input into development of questionnaire, sample design and analytic plan
• Provides support and guidance for 1-2 junior project team members on most projects
• Serve as a go-to for new team members who have questions
• Take ownership on building your own skills through training, asking questions, and supporting team members
• Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building – can lead team through initial rounds of reporting and preliminary report
• Manages timelines and quality of work products, working with internal departments and clients to achieve successful outcomes following solution and industry best practices
• Identify and solve project issues as they arise
• Perform in-depth quality checks at various stages of the research to ensure accuracy
• Actively seeks opportunities to support proposal development. Can customize proposals with guidance from senior team members
• Optimize efficiency of delivery without sacrifice of quality.
• Challenges the status quo, looks for opportunities to improve, automate, streamline processes
• Building an understanding of our Brand capabilities, solutions, and analytic methods; working to build brand expertise.
• Embraces our culture, is active in other activities or workstreams outside of project work (e.g., attending/participating in ERG/Social Community meetings/activities/trainings)
• Exhibits good critical thinking skills, can follow an analytic plan, and is comfortable sharing ideas

Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement
• Commuter benefits
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level