Manager, Client Partnership - Media - Remote US

DEPT®

1d•$80,000 - $115,000•Remote

About The Position

DEPT® is a Growth Invention company focused on helping ambitious brands grow faster by operating at the intersection of technology and marketing. We create what's next by pioneering ideas, acting fast, and moving further. Our culture is built on values of being better together, relentlessly curious, and getting things done. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact. This role is for a Manager, Client Partnership who will build a strong understanding of clients' businesses, challenges, goals, and SWOT. You will represent DEPT® to clients, supporting relationships through account management and strategic support. This is a remote, US-based role, with a preference for candidates located on the west coast or central timezone.

Requirements

3+ years experience in roles servicing clients in an agency environment.
Experience supporting large media accounts and agency teams.
Experience supporting complex media campaigns and retainers (experience in paid search, paid social, or programmatic preferred).
Experience with campaign execution and budget management.
Comfortable working across both brand and conversion/direct-response campaigns.
Strong organizational skills with the ability to support multiple projects simultaneously.
Strong client relationship skills, including experience supporting strategy development.
Solid problem-solving skills.

Nice To Haves

Candidates located on the west coast or central timezone preferred.

Responsibilities

Support senior clients in developing annual media strategies.
Participate in recurring meetings with client-side leadership, focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth.
Help ensure client satisfaction by regularly communicating with key decision-makers.
Support client retention and growth efforts.
Assist in resolving issues that arise on accounts, whether internally or with clients, escalating as needed.
Support new business pitches and proposals alongside leadership and growth team.
Assist in forecasting, reconciling, and monitoring client media revenue and profitability.
Help estimate, manage, monitor, and reconcile client out-of-pocket media funds.
Develop a working understanding of scope management, including tracking, managing, and flagging scope pacing issues.
Support management of client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner.
Assist in productizing our media services within a proposal and SOW.
Support drafting of SOWs, amendments, and other legal adjustments in partnership with the contracts team as needed.
Support contract negotiations and help oversee implementation of commercial agreements.
Identify and help pursue cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth.
Help ensure teams are operating effectively and efficiently toward client goals while supporting financial revenue targets on accounts.
Work with media teams to help drive strategies and work that moves clients' business forward.
Support the crafting of strategic responses to briefs and help develop a POV on media, data, and tech.
Help draw conclusions and actionable insights from performance analysis.
Support delivery of work to the highest possible standard.
Contribute to the strategic process by sharing ideas and experience.
Support employee retention and contribute to direct reports' growth, where applicable.
Demonstrate good judgment under ambiguity, making progress without waiting for perfect requirements while knowing when to ask for help.
Show a bias toward ownership, proactively identifying problems, helping define success, and driving media performance work to completion with reasonable oversight.
Demonstrate ability to prioritize, making tradeoffs across competing campaign priorities and client needs, especially during high-volume flight periods.
Develop growing comfort with autonomy, independently owning recurring media workstreams (reporting, optimizations, pacing), building capacity to take on broader strategic client work over time.
Exhibit strong written communication, producing clear campaign documentation, concise performance updates, and polished client-facing reporting materials.
Develop stakeholder management skills, coordinating across media, strategy, and data teams, managing competing priorities, and building trust with cross-functional partners.
Show comfort with rapid iteration, incorporating performance data and feedback quickly, adapting campaigns to changing client needs or business priorities.
Demonstrate learning velocity, with the ability to ramp quickly across platforms, verticals, or unfamiliar domains and apply new knowledge effectively.
Exhibit quality control instincts, with strong attention to detail for campaign QA, reporting accuracy, and proactively catching issues (pacing, tracking, discrepancies) before they reach clients.
Show media activation experience, with a solid understanding of Paid Search, Paid Social, and Programmatic, along with an appreciation for how activation work connects to Strategy, Data Science, and Data Tech.
Demonstrate cross-LOB awareness, understanding how media workstreams connect across lines of business and helping to identify opportunities to improve collaboration, consistency, and efficiency across channels.