Manager, Client Operations

CourtAvenue•Chicago, IL

1d•$70,000 - $90,000•Hybrid

About The Position

The Manager, Client Operations is known as a Project Manager at Modifly. This is a client-facing operator who thrives at the intersection of relationship management and project execution. This role combines the communication and partnership responsibilities of Client Service with the organization, coordination, and delivery rigor of Project Management. Supporting a large, shared, integrated account, this individual will help manage fast-moving work-streams across paid media, creative, social, and influencer initiatives. The ideal candidate is proactive, detail-oriented, and comfortable balancing multiple priorities in a high-volume agency environment. They are equally comfortable communicating with clients, coordinating cross-functional teams, managing timelines and approvals, and keeping projects moving forward behind the scenes. Success in this role requires strong communication skills, operational discipline, adaptability, and the ability to navigate both client expectations and internal execution needs.

Requirements

3–5 years of project management or account/project coordination experience within a media agency environment
Experience managing paid media, media creative production, social media, and/or influencer marketing projects
Working knowledge of digital and social creative asset specifications across major platforms (Meta, TikTok, YouTube, CTV and display) including file format aspect ratios and character limits
Strong understanding of integrated marketing workflows and creative approval processes
Experience working directly with clients and cross-functional stakeholder teams
Exceptional organizational skills and strong attention to detail
Proven ability to manage multiple projects simultaneously in a fast-paced environment
Ability to operate effectively under tight deadlines while maintaining accuracy and quality
Strong written and verbal communication skills with the ability to communicate across a variety of personalities and disciplines
Self-starter with the ability to manage workload independently and proactively

Nice To Haves

Experience utilizing project management platforms such as ClickUp, Monday.com, Wrike, Asana, or similar tools preferred
Experience working on regulated or compliance-sensitive brands preferred
Familiarity with paid media trafficking and creative asset delivery workflows preferred
Experience working within integrated agency teams or multi-agency client environments preferred

Responsibilities

Coordinate the day-to-day management of paid media projects from client briefing, kickoff through launch and delivery
Manage creative development workflows, including timelines, reviews, approvals, client status updates and adherence to client regulatory requirements
Submit and shepherd creative deliverables through client legal and compliance review processes
Develop and actively manage project timelines, trackers, status documents, and meeting notes to ensure alignment across internal and external stakeholders
Partner closely with client service, creative, media, social, and partner agency teams to ensure seamless project execution
Proactively identify project risks, resource constraints, and timeline conflicts, while driving solutions and escalation paths when needed
Ensure all deliverables meet agency quality standards and are completed on time and within scope
Clarify strategic requirements and manage stakeholder expectations across clients, agency partners, and internal teams
Contribute to project status meetings and communicate updates, priorities, roadblocks, and next steps clearly and concisely
Support process improvement initiatives that enhance operational efficiency and project delivery effectiveness