Client Operations Manager
About The Position
Hughes Marino is a global corporate real estate advisory firm seeking a Client Operations Manager for its San Diego team. This is an operations leadership role for someone confident, forward-leaning, and who thrives on ownership. The position requires working closely with a high-performing brokerage team in a fast-paced environment, where strong judgment, high energy, and genuine care for the team's success are crucial. The ideal candidate is proactive, engaged, and looking for a long-term career. The role involves partnering with the brokerage team to ensure world-class client experiences using database management systems, managing broker partners' schedules, proactively following up on project details and appointments, and supporting transactions. The position also includes managing and administering the office space and planning team events. The company emphasizes a culture of excellence, trust, and appreciation.
Requirements
- Minimum of five years in a professional environment, showcasing progressive responsibility.
- Proven track record managing confidential, complex, and critical projects with precision.
- Exemplary attention to detail in data management and written communication.
- Ability to prioritize effectively amidst a rapidly evolving environment, ensuring timely project delivery.
- Demonstrated composure in challenging situations, making informed decisions to drive business objectives.
- Expertise in delivering business requirements with sophistication and professionalism.
- Highly proactive nature with a strong sense of urgency, initiating actions to meet organizational goals without waiting to be asked.
- High energy and genuine enthusiasm for being busy, challenged, and contributing to something bigger than yourself.
- A forward-leaning, engaged personality that builds strong working relationships and keeps communication flowing, regardless of physical proximity to teammates.
- Genuine empathy and dedication to assisting others, finding fulfillment in providing exceptional client support.
- A long-term career mindset with alignment to company values and commitment to upholding them daily.
- Strong team integration skills, capable of adapting to various roles within a collaborative setting.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel).
- Bachelor's degree or equivalent practical experience required.
Nice To Haves
- Commercial real estate experience not required but beneficial.
- Adept at preparing market surveys, tour books, and client presentations.
Responsibilities
- Partner with the brokerage team to ensure world-class client experiences using state-of-the-art database management systems.
- Manage and maintain broker partners' schedules.
- Proactively follow up with outstanding communication to confirm project details and appointments.
- Support transactions involving many moving parts.
- Collaborate with a variety of internal team members and external stakeholders.
- Take initiative without being prompted and stay connected and aligned with broker partners.
- Bring a positive, high-energy presence that enhances the team.
- Carry out the HM culture in the office, including looking after the space through administration and management.
- Plan and execute San Diego team events.
Benefits
- Commensurate with skills, experience, and qualifications, typically in the range of $70,000-$80,000 annually.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
