Manager, Client Experience
About The Position
Weber Shandwick is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to clients for one of their largest and fastest growing accounts. The role involves developing and executing strategic integrated communications programs, supporting overall strategy, and advising healthcare clients. The ideal candidate will be a conceptual thinker with exceptional organizational and prioritization skills, possessing an agency background in healthcare communications with experience working on pharmaceutical products and/or disease education programs, as well as knowledge of the media landscape. The role requires broad interest in healthcare communications, including social/digital, earned media, data and regulatory milestones, and unbranded disease awareness programming, with a specific interest or experience in celebrity campaigns.
Requirements
- At least 4 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
- The ability to manage multiple projects at various stages simultaneously.
- Be a self-starter who works well within a highly collaborative, multi-disciplinary team.
- BA or BS in Public Relations, Communications, or in a related field
- Experience working on multi-disciplinary (holistic) healthcare communication initiatives, ideally including disease education campaigns
- Familiarity with data and regulatory milestone communications
- Fluency and/or familiarity with earned, digital and social media activations
- Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
- Strong budgeting and financial management skills
- Experience with clients and accounts that are measurement and evaluation driven
- Strong presentation skills, poise, and professionalism
- Industry experience in healthcare communications and/or pharmaceuticals
Nice To Haves
- Specific interest or experience in celebrity campaigns.
Responsibilities
- Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
- Lead project management, ensuring all activities are moving forward and are within deadlines
- Coordinate among interdisciplinary team of research, creative, digital and media strategists
- Develop a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
- Manage client status reports, including materials trackers, media trackers, and website analytics trackers.
- Manage event and activation logistics in a variety of settings
- Set and meet campaign measurement and evaluation criteria
- Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
- Assist in financial management for clients, including development of invoices and activity reports
Benefits
- Access to world class resources and endless exposure to the most cutting-edge marketing approaches.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
