Manager, Client Experience

Adelphi Group • Chicago, IL

7d • $100,000 - $115,000 • Hybrid

About The Position

Weber Shandwick is seeking a hungry, strategic, creative, and collaborative PR professional to join their team. The agency is described as fast-growing, small, with a big reach, and a belief in unique approaches to communication for every patient, disease, and therapy. The specific role is for a Senior Manager in the digital healthcare practice, requiring 6+ years of social and digital media experience, with a preference for previous digital healthcare experience. The ideal candidate is a motivated, proactive team player strong in account management, content development, and creative thinking, with a deep understanding of the client's business, the healthcare and pharmaceutical industries, digital and social media, measurement, and communications strategies.

Requirements

• 6+ years of social and digital media experience
• Previous digital healthcare experience
• Motivated, proactive team player
• Strong in account management, content development and creative thinking
• Thorough understanding of the client's business, the healthcare and pharmaceutical industries, digital and social media, measurement and communications strategies
• 5-6 years of experience within the digital marketing industry (e.g., digital, ad agency, etc.) with a strong understanding of integrated strategies
• 3+ years team management experience leading small groups and projects
• Experience in branded pharma, as well as managing influencer marketing programs collaborating with cross-functional medical, legal, and regulatory teams to ensure FDA-compliant content
• Bachelor’s Degree
• Excellent organization and time management skills
• Very strong written and verbal communications skills
• Able and eager to quickly learn new systems, tools, approaches and platforms

Nice To Haves

• Team oriented “we†over “Iâ€
• Positive and inspirational
• Energized and charismatic
• Humble and inquisitive
• Agile and adaptable

Responsibilities

• Support day-to-day social strategy for a major client, becoming an expert on our clients’ business and understanding how their communications objectives help achieve business goals
• Assist in managing content production from concept through execution, through coordination among interdisciplinary team of creative and digital strategists, ensuring quality standards are met and desired results are delivered
• Oversee completion of client status reports and recaps
• Offer a strong understanding of digital analytics and measurement and performance-driven insights
• Maintain a keen interest in current industry trends, and act as a thought leader in elevating these trends to directly and indirectly affect clients and our digital health practice
• Be a demonstrated self-starter and work well within a highly collaborative, multi-disciplinary team to deliver client success
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
• Write campaign briefs, develop project timelines

Benefits

• Opportunity for visibility with senior management
• Access to world class resources and exposure to cutting-edge marketing approaches through global IPG network
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior