Client Experience Manager

Vibe • New York, NY

2d • $118,000 - $167,000 • Hybrid

About The Position

Vibe is rapidly scaling its events strategy across every format, and client experience is a key lever in that plan. Our next Client Experience Manager owns the VIP layer of that strategy: executive dinners, bespoke client experiences, and standalone activations that sit outside the trade show floor. Reporting to the Director of Events and Experiences, you'll work alongside the teammate who owns trade show logistics and the teammate who owns pipeline and invitee targeting — while you own the experience itself: the venue, the room, the feeling a client walks away with. This role starts execution-focused and grows into building your own event series and VIP strategy independently. Three reasons this is a great next step: you set the standard for what "great" looks like at Vibe, the dinners and activations you run have a direct, visible line to pipeline, and no two weeks look the same.

Requirements

• 3–5 years in hospitality, luxury client experience, or event production, with high-end experiences delivered end to end
• A track record of designing a memorable experience from scratch — not just executing a known format well
• Deep knowledge of the US private events and VIP experience landscape — dinners, activations, bespoke experiences — especially New York and Las Vegas
• Experience working alongside sales or account teams on client entertainment, with the professionalism to represent Vibe with prospects and clients
• Vendor negotiation skills backed by existing supplier relationships in key cities
• Comfort building process from scratch rather than waiting for one to exist
• Willingness to travel for key activations and dinners

Nice To Haves

• Experience in B2B tech or SaaS event environments
• Vendor network beyond New York and Las Vegas, in markets like Miami, Chicago, or LA
• A track record of building an event series or VIP program from the ground up

Responsibilities

• Own the full lifecycle of executive dinners, from venue research through on-the-night delivery
• Build a curated network of venues, restaurants, and private dining contacts across key US markets
• Match client tier to experience, from an intimate dinner to a full activation, with the Sales team
• Partner on invitee targeting to get the right guests into the right room
• Create a client gifting program tailored to relationship stage and account tier
• Design hospitality touch points at trade shows, including booth lounges and hosted happy hours
• Source F&B, décor, and logistics vendors across multiple destinations at a consistent standard
• Keep every touchpoint on brand, from the atmosphere down to the smallest detail
• Coordinate on the logistics handoff so hospitality and operations run in sync
• Track spend against budget across every activation, flagging variances as they emerge
• Report on ROI after each experience to sharpen the next one
• Negotiate directly with venues, caterers, and suppliers to protect quality at the best price
• Build vendor relationships that earn Vibe preferred rates and priority access

Benefits

• Variable pay — based on objectives you hit. No arbitrary targets.
• Hybrid flexibility — We're in NYC's Flatiron District and our team is in 3x a week!
• Full health coverage — Comprehensive medical, dental, and vision insurance.
• 401(k) with matching — We invest in your future, not just your output.
• Unlimited PTO — Take the time you need. We measure results, not hours.
• Parental leave — Paid leave for all parents.
• Annual offsite — The whole team, once a year, somewhere worth the trip.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed