Manager, Client Experience

Monigle Associates • Denver, CO

1d

About The Position

We are currently looking for a Manager of Client Experience to join us. In this role, you can expect to take on: Project orchestration: Work closely with team members across the agency (expression, strategy, insights, experience, etc.) to guide client projects from inception to completion, ensuring deliverables are on time, on budget and meet client�s goals. Process excellence: Own and manage the project workflows, maintaining status information, next steps, actions, responsibilities, blockers and scopes. Workflow design: Co-design project workflows with cross-departmental team members. Performance enablement: Balance and integrate work, client time, and downtime to protect team capacity; continuously identify opportunities to refine operating norms and sustain team performance. Financial & operational insight: Create and populate dashboards to help entire team track and understand burn, budgets, resourcing, and projected vs. actuals; continually identify adjustment opportunities to optimize performance. Creative thinking: Actively contribute to the content and direction of client work, helping to build upon ideas and direction regardless of the task or assignment. At Monigle, we humanize brands to move people. As one of the largest independent brand experience companies in the country, we solve problems by putting people at the center and creating memorable moments that drive human and business impact. Our business model starts and ends with employee happiness. Fueled by diverse passions, unique personalities, and the hunger for the most complex challenges, Monigle people unleash a culture that creates the best possible brand experiences for the world and the most fulfilling team experiences for each other. It is this special culture that unites our talented team around a shared purpose: making the world more human. Don�t just take our word for it. Here is some data from our recent employee experience study, which we use to measure culture and engagement twice each year: 94% would recommend Monigle as a great place to work. 93% are proud to work for Monigle. 92% believe Monigle values inclusivity. 92% feel respected at Monigle. 90% believe Monigle values diversity. It is an exciting time at Monigle as we continue to create the happiest, most inspiring, and truly impactful company in the industry. We hope you will choose to be a part of it.

Requirements

• 3-6 years of experience in account management, project management, and/or strategy, preferably in an advertising firm/agency
• Wants to work in a complex, cross-functional and collaborative ecosystem
• Loves to dive in to create structure and definition for new and emerging workflows
• Excellent attention to detail, across a variety of projects and timelines
• Is a problem-solver, proactive, forward-thinking and resourceful
• Is adaptable, has a can-do attitude and is quick to take ownership
• Thrives in a fun, fast-paced, get shit done culture
• Excellent communication skills, both written and verbal

Responsibilities

• Work closely with team members across the agency (expression, strategy, insights, experience, etc.) to guide client projects from inception to completion, ensuring deliverables are on time, on budget and meet client�s goals
• Own and manage the project workflows, maintaining status information, next steps, actions, responsibilities, blockers and scopes
• Co-design project workflows with cross-departmental team members
• Balance and integrate work, client time, and downtime to protect team capacity; continuously identify opportunities to refine operating norms and sustain team performance
• Create and populate dashboards to help entire team track and understand burn, budgets, resourcing, and projected vs. actuals; continually identify adjustment opportunities to optimize performance
• Actively contribute to the content and direction of client work, helping to build upon ideas and direction regardless of the task or assignment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed