Manager, Client Data Services

Livingston International•Dearborn, MI

7d•$63,000 - $90,000•Onsite

About The Position

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

Requirements

Extensive experience of talent and performance management
Strong collaboration skillset, and ability to work well with others while getting things done
Proven analytical and strategic abilities – problem solving, six sigma, LEAN, etc.
Communicating ideas and strategy clearly, and tailored to various audiences
Manages service delivery and directs overall team activities and monitors progress ensuring internal and external satisfaction meets or exceeds requirements (i.e. Cycle Time, Key Performance Indicators, etc.)
Excellent knowledge of continuous Improvement and quality management
Understanding of system/data flow, including the various systems Livingston International support and systems other industries use
7 years of related experience

Responsibilities

Manage the coordination, control and operating efficiencies for Data Services team with adherence to Work Force Management metrics
Build the framework for a long-lasting, sustainable relationship with “white glove” service tactics
Develop appropriate oversight and review infrastructure to accurately record client data, and surety bond program
Manage business deliverables and project timing for Service Set-Up support with Sales, Governance, Business Reviews, and Lessons Learned
Lead projects to achieve strategic business goals, meet success criteria within specified timeframe
Collaborate with Regulatory Team, while driving proficiencies within the overall data service structure
Develop, standardize and report out on volumes, timing and root cause of anything falling out of the Service Level Agreement threshold, by producing monthly KPI’s and metrics
Drive cost savings opportunities, compliance adherence and scalability for improving the overall timing of account set up
Responsible for the design and set-up of overall team structure including team development and succession planning