Manager, Client Consulting

Visa•Atlanta, GA

8d•$122,400 - $195,300•Hybrid

About The Position

The Manager, Benchmarking & Portfolio Optimizers owns complex benchmarking and portfolio optimization engagements from problem framing and analytical design through execution oversight, quality assurance, and client delivery. The role delivers high-quality, client-ready insights and is accountable for client outcomes, analytical rigor, and delivery excellence while driving consistency, efficiency, and scalability across the practice. The position advances AI-enabled and agent-based delivery models, applying automation and intelligent tools to modernize how benchmarking and optimizer work is performed. It collaborates with Directors and Analytics, Product, and Sales teams, and provides guidance, review, and coaching to Analysts as needed. The role requires at least three days in the office, with those days confirmed by the Hiring Manager, and involves travel 5–10% of the time. Work hours vary according to department needs. The position is performed in an office setting and involves sitting and standing at a desk, communicating in person and by telephone, and frequently operating standard office equipment such as telephones and computers.

Requirements

At least 5 years of relevant work experience with a Bachelor's degree; or at least 2 years of work experience with an advanced degree (e.g., Master's, MBA, JD, MD); or 0 years of work experience with a PhD.
Deep expertise in benchmarking and portfolio optimization analytics, such as spend, growth, engagement, attrition, and segmentation-based diagnostics.
Ability to independently own complex workstreams and deliver outcomes with minimal oversight.
Strong analytical judgment and attention to detail.
Executive-ready communication and stakeholder management skills.
Ability to work at least 3 days in the office.
Ability to travel 5–10% of the time.

Nice To Haves

6 or more years of work experience with a Bachelor's degree; or 4 or more years of relevant experience with an advanced degree (e.g., Master's, MBA, JD, MD); or up to 3 years of relevant experience with a PhD.
Experience applying AI tools, automation, or agent-based solutions to analytical or consulting workflows.

Responsibilities

Own end-to-end delivery of Benchmarking and Portfolio Optimizer engagements, including CCPO, CDPO, and SBPO, from problem framing and analytical design through execution oversight, quality assurance, and client delivery.
Translate complex analytical outputs into clear, defensible insights and narratives, and present findings to senior issuer stakeholders.
Apply standardized Benchmarking and Optimizer methodologies, including correct use of metrics, segmentation logic, eligibility criteria, and assumptions.
Design, implement, and apply AI-enabled workflows and agent-based tools to improve efficiency, consistency, and scalability across engagements.
Partner with leadership to define future-state delivery models, including automation of data validation, analysis, deck creation, and insight generation.
Identify opportunities to reduce rework and cycle time through intelligent tooling and process improvements.
Ensure analytical rigor, accuracy, and compliance across deliverables.
Validate outputs, challenge assumptions, and resolve complex analytical or client issues.
Drive consistent application of best practices, templates, and frameworks across engagements.
Collaborate with Directors and Analytics, Product, and Sales teams to align delivery with client needs and business priorities.
Guide and support Analysts through review, direction, coaching, and escalation as needed.