Manager, Claims Operations - ATF
About The Position
As a dedicated Manager of Claims Operations, you will manage and be accountable for auto and other claims operations member service employees who serve members and provide appropriate solutions while investigating, evaluating, and negotiating claims. You will develop engaged employees through regular coaching and feedback to deliver business results, execute process improvements, provide feedback on processes, and lead organizational process changes. You will drive execution of operational risk management, regulatory compliance training, policies, and procedures. This position is based in Tampa, Florida (Commerce Park), and requires working in the office four days per week. Relocation assistance is not available.
Requirements
- Bachelor's degree, or four years of relevant education and/or experience.
- Six years of progressive customer service, operational, military, or leadership experience, including at least two years of claims handling experience with demonstrated proficiency.
- Two years of direct team lead, supervisory, or management experience.
- Experience using and interpreting data to make decisions.
- Demonstrated leadership, initiative, customer service, and/or claims handling skills.
- Acquire and maintain an applicable insurance adjuster license within six months in the role.
Nice To Haves
- Prior claims experience in Non-Injury, Total Loss, and/or ATF.
- Experience in multiple P&C Claims area disciplines.
- Demonstrated leadership and coaching experience.
- US military experience through military service or as a military spouse/domestic partner.
Responsibilities
- Inspect and review claim-file quality and provide employee feedback as appropriate.
- Coach employees and build awareness of how their work supports claims and Enterprise strategies.
- Identify opportunities to improve operational effectiveness, member experiences, and processes, and provide feedback to internal partners.
- Create conditions for success, remove obstacles, and lead and champion change.
- Manage workload volumes, staffing, and training needs to achieve optimal productivity, and identify and implement appropriate solutions.
- Monitor work to ensure consistent process execution and adherence to guidelines and frameworks.
- Handle escalations and make appropriate decisions based on policy.
- Help employees identify skills and develop for career progression.
- Support projects by serving as a subject matter expert.
- Hire, develop, and coach claims employees to deliver results.
- Coach employees on claims handling and identify opportunities to improve processes and engagement.
- Ensure business risks are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) and pension.
- Life insurance.
- Parental benefits and adoption assistance.
- Paid time off, including paid holidays and 16 paid volunteer hours.
- Wellness programs.
- Career path planning and continuing education.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
