Manager, Citations

SP Plus Corporation•Baltimore, MD

28d

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Requirements

4 year college degree required
Self - motivated and resourceful
Advanced Excel and Word
Basic Microsoft SQL knowledge
Advanced communication skills; verbal and written
Analytical and problem solving skills
Strong Customer Service skills; both internal and external customers
Basic knowledge of accounting requirements (general ledger posting functions)
Vendor management experience
3 - 5 years of experience managing internal business processes
Ability to comprehend interdepartmental dynamics, dependencies and impact

Responsibilities

Manage all aspects of the company sponsored enforcement program.
Work with field operations to ensure proper application of the enforcement policies, use of system and all related processes.
Work with all internal and external resources that support the Citations program, including equipment vendors and IT resources.
Coordinate with Accounting and Treasury departments as needed.
Administer user access for multiple systems
Work with field managers to train and demonstrate enforcement software and supporting systems
Troubleshoot numerous internal systems for issues reported by field managers
Recommend and direct software and program future enhancements
Work with internal and external IT departments to develop and enhance software systems
Work and respond to interdepartmental groups requests for information regarding the enforcement program
Respond to field inquiries in a timely manner to ensure program “up time” and usage
Create SQL queries to support troubleshooting and reporting
Manage, order, configure, and deliver an inventory of enforcement equipment
Manage and oversee various daily systematic and administrative processes
Work with 3rd party vendors to maintain relationships and resolve issues
Create and maintain program supporting documentation
Provide Monthly / Quarterly or Ad Hoc reports to Executive Management
Reconcile payment files
Oversee enforcement program audit processes
Keep abreast of enforcement industry trends
Reconcile monthly commission calculation and payment with collections partner