Tolls and Citations Resolution Specialist

Avis Budget Group•Virginia Beach, VA

1d•$60,000•Onsite

About The Position

As the Tolls and Citations Resolution Specialist, you will support the Customer Subrogation department by researching, reconciling, and resolving toll and citation-related billing matters. You will use strong analytical and organizational skills to manage disputes, process invoices, and ensure accurate and timely handling of payments and reporting activities. In this role, you will collaborate with internal teams and third-party vendors to investigate issues, resolve discrepancies, and maintain accurate financial records related to tolls and citations. This role is well-suited for individuals early in their careers or currently pursuing a degree who are interested in gaining hands-on experience in operations, finance, or business administration.

Requirements

High school diploma or GED required
Ability to learn and navigate internal systems
Strong verbal and written communication skills, with the ability to interact with internal and external stakeholders
Strong organizational, time management, and follow-up skills
Attention to detail with the ability to manage multiple tasks and priorities
Ability to work independently and as part of a team

Nice To Haves

recently completed a degree in Business, Finance, Accounting, or a related field preferred
Prior administrative, data entry, internship, or part-time experience preferred (including academic or project-based experience)
Basic accounting knowledge preferred

Responsibilities

Open, review, and distribute incoming mail related to toll and citation notices.
Gain hands-on experience working with financial processes, vendor coordination, and business operations.
Develop analytical and problem-solving skills by researching and resolving real-world billing and operational issues.
Research tolls and citations to verify accuracy and resolve discrepancies.
Handle escalated billing disputes related to toll and citation charges in a timely and professional manner.
Interact with third-party vendors to investigate and resolve toll and citation issues.
Process monthly invoices, perform reconciliations, and ensure accurate and timely payments.
Manage incoming refund checks, including deposit processing and reconciliation.
Support third-party vendor relationships to ensure accurate billing and issue resolution.
Generate and maintain reports, including running macros for weekly and monthly citation tracking.
Monitor and respond to shared email inboxes, ensuring timely follow-up and resolution.
Maintain accurate records and documentation of all research, communications, and transactions.
Perform additional Customer Subrogation duties as assigned.