Manager, Circular Services Operations

Fenix Outdoor North America•Aurora, CO

9h•$70,000 - $80,000

About The Position

Fenix Outdoor is seeking a hands-on operational leader to oversee the people, processes, and programs that extend the life of its products. The role leads warranty and repair services, pre-loved gear, refurbishment, parts inventory, and product returns and recovery. It is responsible for building efficient, scalable operations, developing the team, and translating the company’s circularity commitments into measurable results. The manager oversees returned-product flows, including receipt, inspection, grading, repair, refurbishment, resale or reuse, and responsible recovery or recycling. Working with Distribution, Transportation, Customer Service, Retail, and E-commerce teams, the role improves product flows, recovery rates, waste reduction, and customer experience. The manager also ensures repaired and refurbished goods meet quality and craftsmanship standards; manages labor planning, operating expenses, and parts and materials inventory; and uses KPIs and reporting to support operational and financial performance. The role guides and develops Repair Technicians and Warranty Specialists through staffing, training, coaching, and growth opportunities. The team culture should encourage collaboration, accountability, curiosity, and continuous improvement. The position is based in Aurora, Colorado, and is full-time, with annual compensation of $70,000–$80,000.

Requirements

At least 3 years of progressive leadership experience in operations, supply chain, warranty, repair services, returns management, or a related field.
Experience leading frontline operational teams and helping people grow and succeed.
Strong process improvement skills and ability to simplify complex workflows.
Analytical problem-solving ability, including confidence using operational data, KPIs, and performance metrics to guide decisions.
Experience managing budgets, labor planning, and operational resources.
Practical, hands-on leadership style combined with strategic thinking and future planning.
Strong collaboration and communication skills, including the ability to bring people and teams together around shared goals.
Degree in Supply Chain, Operations Management, Business, Engineering, or a related field, or equivalent practical experience.
Appreciation for quality, durability, responsible business practices, and extending product life.

Nice To Haves

Experience with circular economy programs, reverse logistics, refurbishment, repair operations, or recommerce.
Lean, Six Sigma, or another continuous improvement certification.
Experience in outdoor, apparel, footwear, consumer goods, or retail industries.
Familiarity with sustainability principles and circular commerce business models.

Responsibilities

Oversee day-to-day operations across Warranty, Repair, Pre-Loved, Parts Inventory, and Product Returns and Recovery programs.
Develop strategies and scalable processes that extend product life through repair, reuse, refurbishment, resale, and recycling.
Establish service standards and workflows that balance efficiency, quality, and customer experience.
Guide the evolution of trade-in, take-back, and product recovery initiatives.
Manage returned products through receipt, inspection, grading, repair, refurbishment, reuse, and responsible recovery.
Partner with Distribution, Transportation, Customer Service, Retail, and E-commerce teams to create seamless product flows.
Identify opportunities to improve recovery rates, reduce waste, and maximize the value of returned products.
Develop processes that support material recovery and responsible recycling.
Ensure repaired and refurbished products meet quality, functionality, and craftsmanship standards.
Build consistent inspection and product-grading practices.
Improve turnaround times, repair success rates, and customer satisfaction through process improvements.
Manage labor planning, operating expenses, and parts and materials inventory.
Use KPIs to measure efficiency, quality, product recovery, and financial performance.
Implement improvements that reduce costs, strengthen productivity, and support sustainable growth.
Develop reporting that turns operational insights into actionable decisions.
Guide, coach, and support Repair Technicians and Warranty Specialists.
Build staffing plans, training programs, and opportunities for professional growth.
Foster a collaborative, accountable team culture that encourages curiosity and continuous improvement.