Manager, Child Care Solutions Direct Care (WCT)

C2 GPS—West Central Texas•Abilene, TX

15d•Onsite

About The Position

The Manager, Child Care Solutions Direct Care works closely with the Deputy Director, Child Care Services, to oversee Child Care Services operations and service delivery. The role supervises Child Care Solutions Supervisors responsible for program compliance and proper disbursement of child care funds. The position is in the Workforce Solutions service delivery area, and the manager must be able to relocate anywhere within that area. The manager oversees daily program operations, service quality, procedures, contract goals, staff performance and development, documentation systems, and program accountability. The role also participates in informal appeals concerning denials of child care services, reports suspected fraud or misuse, and supports effective communication and a positive work environment. The work is primarily office-based, with occasional driving and travel; flexible hours may be required.

Requirements

Undergraduate degree from an accredited university or college in a relevant field of study and five years of relevant experience, including three years of supervisory experience; additional relevant experience may be considered in lieu of the required education.
Valid driver's license and proof of insurance, with a good driving record.
Ability to relocate within the Workforce Solutions service delivery area.
Knowledge of workforce development, economic development, and project management.
Strong understanding and extensive knowledge of the CCS program.
Strong understanding and extensive knowledge of the workforce system, the CCS program's contribution to workforce development, the Texas Model, and workforce integration.
Strong experience in budgeting and funds management.
Strong leadership skills, including the ability to motivate and guide staff, management, and leadership.
Strong interpersonal skills and the ability to communicate effectively and interact with all stakeholders.
Knowledge of management techniques and practices, including planning, implementation, and assessment of results, and acting promptly to meet or exceed contractual obligations and organizational goals.
Ability to interpret policy, analyze performance data, provide meaningful feedback, and develop solutions to meet contractual obligations and organizational goals using databases and management information systems and tools such as TWIST, WIT, ad hoc reports, and budget templates.
Ability to handle or resolve stressful or challenging situations with difficult customers, respond sensitively to customer needs and feelings, and demonstrate concern for others.
Excellent case management, analytical, and critical-thinking skills.
Excellent verbal and written communication skills and the ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to lift up to 10 pounds occasionally and to stand, sit, bend, and walk as required by the job.
Visual acuity, speech, and hearing sufficient to perform the job.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Manage daily child care program operations to ensure quality customer service, efficient and effective service delivery, and effective use of resources to achieve expected outcomes.
Develop and maintain current local operating procedures.
Monitor compliance with Child Care Services policies and procedures.
Monitor and assist with implementing contract goals and objectives.
Monitor and implement actions to meet designed plans.
Communicate and administer policies and procedures and support staff development.
Develop, implement, and monitor systems for accountability in program documentation, tracking, and data entry.
Coordinate professional development opportunities for staff.
Monitor staff performance and develop corrective plans as needed to meet program requirements and system goals.
Prepare disciplinary action documents, including corrective actions and performance improvement plans, for timely review by the Deputy Director, Child Care Services, and Human Resources.
Participate on an Informal Appeals Committee reviewing denials of child care services and determining whether an eligibility oversight changed the outcome.
Monitor staff levels.
Report suspected fraud or misuse of services to the Deputy Director, Child Care Services.
Create a positive work environment and maintain an open-door policy with staff.
Provide excellent customer service to internal and external customers.
Perform other related duties as assigned.