Child HH Care Manager

Northern Rivers Family of Services•Town of Clifton Park, NY

4d•$23 - $23•Hybrid

About The Position

The Children's Health Home Care Manager engages children, youth, and families through outreach and enrollment activities until successful enrollment in the Children's Health Home program. The Care Manager coordinates and monitors services to meet members' needs and reports to a program supervisor. Work is performed in a hybrid model across remote, office, and community-based settings. Local travel and personal transportation are required. Level I provides care management to children with low and medium acuity, with one or two services each month based on acuity and need; one contact must be in person with the member. Level II serves low-, medium-, and high-acuity members and provides at least two services each month, including one in-person contact. The role includes completing assessments and documentation to confirm eligibility and acuity, developing and reviewing Plans of Care with families and providers, coordinating interdisciplinary teams, arranging transitions as eligibility or acuity changes, using New York State and Health Home information systems, following Medicaid and program billing rules, and completing required and recommended training.

Requirements

Level I: Associate's degree in Social Work or a related field and 2 to 5 years of experience providing direct services to children or people diagnosed with mental disabilities, developmental disabilities, or substance abuse.
Level II: Bachelor of Arts or Science degree and 2 years of experience providing direct services to children or people diagnosed with mental disabilities, developmental disabilities, or substance abuse.
Valid driver's license and an automobile insured according to New York State requirements.
Ability to work with individuals of different backgrounds, ages, ethnicities, life positions, and socioeconomic statuses.

Responsibilities

Engage children, youth, and families through outreach and enrollment activities for successful enrollment in a Children's Health Home.
Provide care management services according to member acuity: Level I serves low- and medium-acuity members with one or two services monthly; Level II serves low-, medium-, and high-acuity members with at least two services monthly. Include an in-person contact with the member each month.
Gather and complete assessments and enter documentation confirming eligibility and acuity, including strengths and areas of need.
Work with children, youth, families, and service providers to create a comprehensive Plan of Care.
Identify and engage additional providers and supports, such as natural supports, parent advocates, and primary care physicians, to execute and continue the Plan of Care.
Convene and conduct interdisciplinary team meetings to review Plans of Care, assess progress and ongoing needs, and confirm continued eligibility.
Document progress and arrange transitions between systems, placements, and higher levels of care following changes in eligibility and acuity.
Enter required Health Home documentation in New York State and Health Home information systems.
Comply with Medicaid and program billing regulations.
Complete required and recommended trainings.