Manager, Child Care Solutions Direct Care (WCT)

C2 GPS—West Central Texas•Abilene, TX

14d•Onsite

About The Position

The Manager, Child Care Solutions Direct Care works closely with the Deputy Director, Child Care Services, to oversee Child Care Services operations and service delivery. The role oversees Child Care Solutions Supervisors who ensure program compliance and proper disbursement of child care funds. The position is within the Workforce Solutions service delivery area, and the manager must be able to relocate anywhere within that area.

Requirements

Undergraduate degree from an accredited university or college in a relevant field of study and five years of relevant experience, including three years of supervisory experience; additional relevant experience may be considered in lieu of the required education.
Valid driver's license, proof of insurance, and a good driving record.
Ability to relocate within the Workforce Solutions service delivery area.
Knowledge of workforce development, economic development, and project management.
Strong understanding and extensive knowledge of the Child Care Services program and workforce system, including how the program contributes to workforce development, the Texas Model, and workforce integration.
Experience in budgeting and funds management.
Leadership skills, including motivating and guiding staff, management, and leadership.
Interpersonal skills and ability to communicate effectively and interact with stakeholders.
Knowledge of management practices, including planning, implementing, and assessing results.
Ability to act promptly to meet or exceed contractual obligations and organizational goals.
Ability to interpret policy, analyze performance data, provide meaningful feedback, and develop solutions using databases and management information systems and tools, including TWIST, WIT, ad hoc reports, and budget templates.
Ability to handle or resolve stressful or challenging situations with difficult customers.
Sensitivity to customer needs and feelings and concern for others.
Strong case management, analytical, and critical-thinking skills.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Manage daily child care program operations to support quality customer service, efficient and effective service delivery, appropriate use of resources, and expected outcomes.
Develop and maintain current local operating procedures.
Monitor compliance with Child Care Services policies and procedures.
Monitor and assist with implementation of contract goals and objectives, and implement actions to meet designed plans.
Communicate and administer policies and procedures and support staff development.
Develop, implement, and monitor systems for accountability in program documentation, tracking, and data entry.
Coordinate professional development opportunities for staff.
Monitor staff performance and develop corrective plans as needed to meet program requirements and system goals.
Prepare disciplinary action documents, including corrective actions and performance improvement plans, for timely review by the Deputy Director, Child Care Services, and Human Resources.
Serve on an Informal Appeals Committee reviewing denials of child care services and determining whether an eligibility oversight changed a case outcome.
Monitor staff levels.
Report suspected fraud or misuse of services to the Deputy Director, Child Care Services.
Create a positive work environment and maintain an open-door policy with staff.
Provide excellent customer service to internal and external customers.
Perform other related duties as assigned.