Manager, Change and Adoption

KPMG•Toronto, ON

100d

About The Position

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. KPMG Ignition is our innovation advisory offering support to various clients’ in exploring the art of the possible and build leading-edge solutions. We utilize exponential technologies, human-centered thinking, and business model innovations to unpack core business challenges and help clients seize opportunities in an era of rapid and disruptive change. We are looking for a Manager, Change & Adoption to help us drive the successful rollout and adoption of digital solutions across our Tax & Legal practice. In this role, you will ensure that new tools, processes and ways of working are not only launched effectively, but also understood, embraced and embedded into day-to-day workflows. This role will translate change strategy into practical adoption plans that support both internal practitioners and, where applicable, external users. You will play a key role in ensuring our digital transformation initiatives deliver real value and measurable impact.

Requirements

5+ years of experience in change management, transformation, enablement or customer success
Experience leading adoption or change initiatives for digital or process improvements
Ability to work effectively with stakeholders across business and technology teams
Strong communication skills and the ability to translate complex change into clear actions
Organized and proactive with the ability to manage multiple initiatives simultaneously

Nice To Haves

Experience in professional services or matrixed environments is an asset

Responsibilities

Lead change management activities for transformation initiatives from discovery through rollout and stabilization
Conduct change impact assessments to understand who is affected and how workflows will change
Develop and execute adoption plans aligned to transformation priorities
Ensure change activities are appropriately scaled based on initiative risk and complexity
Engage stakeholders across the organization to assess readiness and manage expectations
Work closely with Digital Transformation teams to incorporate business context into change strategies
Identify adoption risks early and escalate when necessary
Support leaders in reinforcing key messages and driving behavioural change
Partner with learning teams to design and deliver role-based training programs
Ensure training materials are practical, timely, and aligned with real user workflows
Coordinate training logistics and reinforce learning after rollout
Work with communications team to deliver clear, consistent messaging throughout the transformation lifecycle
Help users understand why change is happening, not just what is changing
Ensure communication timing aligns with release schedules and readiness milestones
Track adoption metrics, user feedback and early usage signals following implementation
Identify patterns in support issues or adoption challenges
Provide insights to Digital Transformation and Product & Engineering teams to improve solutions and rollout approaches