IT Adoption and Change Management SME

Booz Allen Hamilton•Arlington, VA

3h•Remote

About The Position

Work as a subject matter expert, applying expertise in and technical knowledge of research, process definition, interfacing, and training with the client and contractor teams supporting DoW customer with tailored digital solutions. Incorporate program information, maintenance, and technical data into the solution. Work directly with the organization and integrated product teams, establish contacts at each location, and provide oversight for those locations. Maintain responsibility for creating and managing user accounts and permissions, including providing program training to users, as necessary, ensuring configuration data within the solution, and making experience-based recommendations for improvement to project leadership. Share expertise with other SMEs through leadership and mentoring. Apply expertise while expanding project management skillsets.

Requirements

8+ years of experience with providing dedicated support to the Senior DOD
2+ years of delivering and facilitating training, including virtual and in-person
Experience in working with software development teams, software applications, or data management systems
Ability to use software products, including Microsoft Office and Outlook and information systems
Ability to develop a long-term strategic communication plans
Ability to work with external stakeholder groups and present to senior ranking officials confidently
Ability to support V & V efforts for software development teams
Secret clearance
Bachelor's degree

Nice To Haves

Experience supporting OUSW
Top Secret clearance
Master's degree

Responsibilities

Prepares and delivers user training through classroom, over-the-shoulder, or virtual sessions for both existing and newly released modules.
Leads change management and onboarding processes to ensure successful adoption across the customer base.
Conducts testing, validation, and verification of system capabilities both pre- and post-user acceptance.
Leads comprehensive requirements gathering through customer engagements, translating business objectives into actionable features and functionalities.
Drives iterative refinement and finalization of development requirements, ensuring they align with customer needs.
Maintains a prioritized development roadmap that reflects evolving customer expectations and strategic goals.
Supports system population, data management, and data integrity activities.