Manager, Central Operations, Event Production (IVH) - Olympic & Paralympic Games

On Location•Los Angeles, CA

1d•Hybrid

About The Position

The Manager, Central Operations IVH is a key role responsible for providing strategic support during the preparation phase and operational support pre, during, and post-delivery across multiple In Venue Hospitality programs (IVH) occurring within various Olympic and Paralympic sporting venues during the 2028 Los Angeles Olympic and Paralympic Games. The Manager works closely with the Senior Director, Event Production & Venue Management to develop an IVH hospitality program that delivers exceptional spectator experiences based on high-quality standards and maximizes revenue through informed decisions. Experiences will take place inside temporary or permanent lounge spaces and may include food and beverage, photo opportunities, games broadcast viewing, and other information touchpoints within a curated Olympic sports-themed environment. All planning will be done centrally from the On Location LA Offices, with site visits as necessary. The candidate will act as a key link between venue-level teams and company leadership via the Senior Director Event Production and Venue Management, and will represent the Event Production FA and the company as a whole.

Requirements

Bachelor’s degree in hospitality management, Sports Management, Event Management or a related field, or equivalent experience required.
Minimum of 3-5 years of experience in hospitality operations.
Experience in managing hospitality operations in Stadium and Temporary Structure environments.
Proficient user of Microsoft Office Suite.
Knowledge of SharePoint | Smartsheet | Microsoft Teams | Zoom | Air Table.
Highly organized and process-oriented.
Ability to multi-task, remain calm in high-pressure situations, and work in a moving environment.
Self-motivated, resourceful, and directed, requiring minimal supervision.
Good timekeeping and work ethic.
Natural leadership.
Good communication, interpersonal, negotiation and conflict resolution skills.
Creative thinker with a hands-on approach to problem-solving.
Flexibility and positive attitude to work long days, evenings, weekends and holidays when necessary.
Presently resides and/or is willing to relocate to Los Angeles, California.
Willingness to travel to venue locations regularly.

Nice To Haves

Prior experience with large-scale (sports) events, a plus.
Other languages encouraged (French and Spanish mainly).

Responsibilities

Support the Senior Director in building venue teams, identifying and onboarding key vendors/suppliers, and managing vendor/supplier contracts and performance.
Manage and coordinate centralized IVH operations, including creating data collection tools, tracking progress, ensuring timely responses, managing project milestones, and developing standardized procedures.
Liaise with all relevant FAs (Food and Beverage, Art and Design, Overlay, Human Resources, Finance, Procurement, Security, Technology, Accreditation, Workforce, etc.) for cohesive operations.
Serve as a liaison between on-site teams and the central office for communication, reporting, and strategic alignment.
Assist in budget planning, cost control, resource allocation, invoice processing, and expense reconciliation.
Maintain organized documentation, trackers, and shared files; update operational tools; prepare presentations, reports, and internal communications; maintain databases and reporting dashboards.
Serve as a key presence in the Hospitality Operations Center (HOC) during the Games, supporting venue teams, resolving issues, and escalating as needed.
Oversee day-to-day operations across all venues, ensuring service consistency and operational efficiency.
Support venue leadership teams in implementing and maintaining operational SOPs.
Monitor venue performance KPIs and implement corrective action plans.
Handle escalated guest concerns or operational crises, ensuring timely resolution.
Identify operational gaps and implement scalable solutions to improve efficiency, cost control, and service quality.