Manager, Case Management, Remote

Thrivent•Minneapolis, MN

1d•$104,063 - $140,793•Remote

About The Position

Lead and manage diverse technical or professional teams to peak effectiveness and efficiency in order to deliver maximum results. Provide leadership and manage corporate, divisional, or departmental projects and solutions. Includes people, process, budget, deliverables and strategic direction. Build and maintain a high-performing team; select, develop, coach, reward and recognize team members. Manage a diverse team of technical or professional staff within operations (e.g. BA, BSA, BPA, underwriting, training, etc.) including recruitment, selection, performance management, development and rewards. Manage work distribution, resource management and staffing levels within workgroup. Monitor progress toward goals, analyze variances and take corrective action as necessary. Develop team goals, priorities and metrics. Provide staff with on-going coaching and performance feedback. Coordinate the assessment and facilitation of ongoing training. Partner with legal and compliance to conduct operations in compliance with pertinent laws and regulations. Assist and help to resource corporate, divisional or department projects or operational improvements that deliver improved performance of the operational unit. Monitor industry and business trends to determine areas of opportunity with a view to improved productivity and/or customer experience. Lead and/or participate in the execution of such improvements. Implement and manage corporate, divisional or department projects and product solution(s) within business area. Provide overall business leadership to maintain and improve the integrity and quality of systems, data, and processes in support of enterprise needs. Provide leadership to identification, definition, and implementation of system changes and enhancements. Manage and approve appropriate security access. Serve as liaison between business units, IT, and projects in the prioritization of work and resourcing needs to provide coordinated and timely service to business partners and users.

Requirements

College degree or equivalent
2 years people leadership experience
Strong communication/interpersonal skills with emphasis on customer service, conflict management, teamwork and coaching skills
Systems and project leadership experience desired
Demonstrated ability to maintain an external perspective of emerging management and operations trends
Experience leading teams through change
Licensing as appropriate

Nice To Haves

Knowledge of financial products preferred
Professional credentials preferred (e.g. FLMA, ALHC, CLU)
Knowledge of TF products

Responsibilities

Build and maintain a high-performing team; select, develop, coach, reward and recognize team members.
Manage a diverse team of technical or professional staff within operations (e.g. BA, BSA, BPA, underwriting, training, etc.) including recruitment, selection, performance management, development and rewards.
Manage work distribution, resource management and staffing levels within workgroup.
Monitor progress toward goals, analyze variances and take corrective action as necessary.
Develop team goals, priorities and metrics.
Provide staff with on-going coaching and performance feedback.
Coordinate the assessment and facilitation of ongoing training.
Partner with legal and compliance to conduct operations in compliance with pertinent laws and regulations.
Assist and help to resource corporate, divisional or department projects or operational improvements that deliver improved performance of the operational unit.
Monitor industry and business trends to determine areas of opportunity with a view to improved productivity and/or customer experience.
Lead and/or participate in the execution of such improvements.
Implement and manage corporate, divisional or department projects and product solution(s) within business area.
Provide overall business leadership to maintain and improve the integrity and quality of systems, data, and processes in support of enterprise needs.
Provide leadership to identification, definition, and implementation of system changes and enhancements.
Manage and approve appropriate security access.
Serve as liaison between business units, IT, and projects in the prioritization of work and resourcing needs to provide coordinated and timely service to business partners and users.