Manager, Caregiver Experience & Cultural Transformation
About The Position
Sinai Chicago is seeking an experienced and passionate Manager, Caregiver Experience & Cultural Transformation to lead initiatives that strengthen caregiver engagement, organizational culture, and the patient and family experience across the health system. Reporting to the System Director, Human Experience & Culture Transformation, this leader will operationalize Sinai Chicago’s Caregiver Experience strategy by translating workforce, patient, and caregiver insights into measurable improvements. The Manager will collaborate with leaders across Human Resources, Nursing, Quality, Safety, Security, and Operations to drive engagement, foster a culture of belonging and accountability, and improve organizational performance. The role serves as a catalyst for cultural transformation, ensuring caregiver feedback leads to meaningful action and caregivers feel valued, supported, heard, and empowered to deliver exceptional care. The Manager will lead enterprise-wide caregiver experience strategies and culture transformation initiatives; facilitate listening sessions and improvement efforts; analyze engagement, patient experience, workforce, retention, and operational data; advise and coach leaders; and manage project timelines, stakeholders, resources, vendors, and performance outcomes. The position is based in Chicago, Illinois. It is a full-time, exempt role in the Patient Experience department.
Requirements
- Bachelor's degree in Organizational Development, Psychology, Healthcare Administration, Human Resources, Business Administration, or a related field.
- At least three years of progressive experience in caregiver or employee engagement, patient experience, quality improvement, organizational development, workforce analytics, change management, or healthcare leadership.
- Demonstrated experience leading cross-functional initiatives and driving measurable organizational outcomes.
- Strong project management, facilitation, and stakeholder engagement skills.
- Advanced analytical and problem-solving capabilities.
- Exceptional verbal and written communication skills.
- Strong leadership and relationship-building skills.
- Ability to influence without direct authority.
- Experience translating complex data into actionable business insights.
- Expertise in employee engagement, culture transformation, and change management.
- Ability to lead multiple priorities in a dynamic healthcare environment.
- Strong presentation, facilitation, and executive communication skills.
- Commitment to diversity, equity, inclusion, patient-centered care, and caregiver wellbeing.
Nice To Haves
- Master's degree in Organizational Development, Psychology, Healthcare Administration, or a related field.
- Experience leading enterprise-wide culture, engagement, or transformation initiatives in a healthcare setting.
- Certification in Crisis Prevention Intervention (CPI) or related training.
- Knowledge of trauma-informed communication, de-escalation strategies, and respectful workplace practices.
Responsibilities
- Lead implementation of enterprise-wide caregiver experience strategies and action plans.
- Translate organizational priorities into measurable department-level goals and outcomes.
- Partner with operational, clinical, and administrative leaders to embed caregiver experience practices into daily operations.
- Drive initiatives that strengthen organizational culture, engagement, wellbeing, recognition, and service excellence.
- Facilitate listening sessions, focus groups, workshops, and experience improvement initiatives.
- Partner with leaders to address barriers impacting caregiver engagement and patient satisfaction.
- Support leaders in fostering psychologically safe, respectful, and inclusive work environments.
- Lead caregiver recognition programs and initiatives that celebrate behaviors aligned with organizational values.
- Coordinate and administer Schwartz Rounds and related caregiver support programs.
- Maintain a visible presence through organizational rounding and engagement activities.
- Analyze caregiver engagement, patient experience, workforce, retention, and operational data.
- Develop dashboards, reports, and KPIs to inform strategic decision-making.
- Lead action planning following survey results and organizational feedback cycles.
- Identify trends, root causes, risks, and opportunities for improvement.
- Connect employee experience, patient experience, quality, safety, and workforce metrics to drive system-wide performance.
- Advise leaders on engagement, culture, communication, change management, and team performance.
- Design and facilitate leadership development and capability-building programs.
- Coach leaders on recognition, accountability, performance conversations, and employee engagement strategies.
- Develop practical tools and resources to support leadership effectiveness.
- Lead enterprise-wide change initiatives and organizational culture transformation projects.
- Manage project timelines, deliverables, stakeholder engagement, and performance outcomes.
- Oversee vendor relationships and assign program resources.
- Provide executive-level updates, recommendations, and progress reports.
Benefits
- Medical, dental, and vision coverage
- Prescription drug coverage
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Employer-paid life insurance and AD&D
- Short-term and long-term disability coverage
- Supplemental life insurance
- Employee Assistance Program (EAP)
- Student Loan Assistance Program
- 403(b) retirement savings plan
- Paid time off and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
