Manager, Campus ID System

University of Wisconsin Milwaukee•Milwaukee, WI

7d•Onsite

About The Position

This position provides strategic, technical, and operational leadership for the university’s campus ID and card services ecosystem. The role ensures reliable day-to-day operations of the Panther Card Office (PCO), including ID issuance, dining plans, and PantherCash, while also serving as the enterprise system owner for modern digital identity platforms. The position balances hands-on operational management, financial accountability, and staff supervision with long-term system ownership, integration leadership, and digital transformation strategy.

Requirements

Bachelor’s degree in Information Systems, Business, Technology, or related field (or associate’s with equivalent experience)
Experience managing enterprise or institutional systems
Experience in customer-facing operations and financial processes
Strong interpersonal skills and ability to communicate technical information to a non-technical audience
Technical Competencies: Enterprise application/system administration, Identity and Access Management (IAM) concepts, Systems integration across multiple platforms, Mobile credentials and digital wallet technologies, Data security, privacy, and access governance, Troubleshooting and vendor coordination
Operational & Leadership Competencies: Staff supervision and team leadership, Financial reconciliation and operational accountability, Process improvement and workflow management, Risk assessment and problem solving, Ability to balance daily operations with strategic initiatives
Communication & Collaboration: Strong interpersonal and customer service skills, Ability to communicate technical information to non-technical audiences, Cross-functional collaboration and stakeholder engagement, Training, documentation, and presentation skills
Employment Authorization: In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Nice To Haves

Supervisory experience
Experience in a college or university identification card office

Responsibilities

Oversee all issuance of campus ID cards, guest credentials, passports, work badges, and specialty IDs
Manage contracts, service levels, and vendor performance
Troubleshoot issues and ensure operational readiness including equipment, supplies, and production workflows
Maintain database integrity across ID systems and connected platforms
Maintain consistent, high-quality customer service standards for students, faculty, and staff
Manage the administration of dining plans and stored-value accounts
Coordinate with Housing and campus partners to apply and manage plans
Oversee GET Funds and PantherCash systems, including transaction support and issue resolution
Reconcile financial activity across registers, payment systems, and billing
Manage off-campus merchant programs and relationships
Process refunds, resolve discrepancies, and ensure end-of-year reconciliation
Develop and maintain policies and procedures for account administration
Collaborate with IT, Student Affairs, Finance, Housing, and other stakeholders to lead transition from physical ID cards to digital identity and mobile credential solutions
Lead integration of ID systems with campus services including: Access control and security systems, Dining and retail services, Libraries and academic services, Events and emerging campus applications
Evaluate and implement emerging technologies to improve service delivery
Develop long-term strategy for identity systems aligned with institutional goals
Serve as the primary system owner and subject matter expert for current Odyssey PCS and future Transact IDX and related campus ID systems
Administer the full credential lifecycle (provisioning, updates, revocation, auditing)
Manage system configurations, roles, permissions, and security controls
Oversee mobile credential ecosystems (Apple Wallet, Google Wallet, device provisioning, support workflows)
Coordinate system upgrades, testing, and vendor-supported enhancements
Develop and maintain documentation, SOPs, and security guidelines
Train staff and campus partners on systems and processes
Support organizational change associated with new technologies
Direct all Panther Card Office operations, including staffing, scheduling, and workflow management
Hire, train, supervise, and evaluate student and temporary staff
Ensure adherence to cash handling policies and service protocols
Provide ongoing training for customer service, systems usage, and operational procedures
Monitor staff performance and implement improvements as needed