Manager, Campus ID System

Universities of Wisconsin • Milwaukee, WI

8d • $65,000 - $75,000 • Onsite

About The Position

This position provides strategic, technical, and operational leadership for the university’s campus ID and card services ecosystem. The role ensures reliable day-to-day operations of the Panther Card Office (PCO), including ID issuance, dining plans, and PantherCash, while also serving as the enterprise system owner for modern digital identity platforms. The position balances hands-on operational management, financial accountability, and staff supervision with long-term system ownership, integration leadership, and digital transformation strategy.

Requirements

• Bachelor’s degree in Information Systems, Business, Technology, or related field (or associate’s with equivalent experience)
• Experience managing enterprise or institutional systems
• Experience in customer-facing operations and financial processes
• Strong interpersonal skills and ability to communicate technical information to a non-technical audience
• Enterprise application/system administration
• Identity and Access Management (IAM) concepts
• Systems integration across multiple platforms
• Mobile credentials and digital wallet technologies
• Data security, privacy, and access governance
• Troubleshooting and vendor coordination
• Staff supervision and team leadership
• Financial reconciliation and operational accountability
• Process improvement and workflow management
• Risk assessment and problem solving
• Ability to balance daily operations with strategic initiatives
• Strong interpersonal and customer service skills
• Ability to communicate technical information to non-technical audiences
• Cross-functional collaboration and stakeholder engagement
• Training, documentation, and presentation skills

Nice To Haves

• Supervisory experience
• Experience in a college or university identification card office

Responsibilities

• Oversee all issuance of campus ID cards, guest credentials, passports, work badges, and specialty IDs
• Manage contracts, service levels, and vendor performance
• Troubleshoot issues and ensure operational readiness including equipment, supplies, and production workflows
• Maintain database integrity across ID systems and connected platforms
• Maintain consistent, high-quality customer service standards for students, faculty, and staff
• Manage the administration of dining plans and stored-value accounts
• Coordinate with Housing and campus partners to apply and manage plans
• Oversee GET Funds and PantherCash systems, including transaction support and issue resolution
• Reconcile financial activity across registers, payment systems, and billing
• Manage off-campus merchant programs and relationships
• Process refunds, resolve discrepancies, and ensure end-of-year reconciliation
• Develop and maintain policies and procedures for account administration
• Collaborate with IT, Student Affairs, Finance, Housing, and other stakeholders to lead transition from physical ID cards to digital identity and mobile credential solutions
• Lead integration of ID systems with campus services including: Access control and security systems, Dining and retail services, Libraries and academic services, Events and emerging campus applications
• Evaluate and implement emerging technologies to improve service delivery
• Develop long-term strategy for identity systems aligned with institutional goals
• Serve as the primary system owner and subject matter expert for current Odyssey PCS and future Transact IDX and related campus ID systems
• Administer the full credential lifecycle (provisioning, updates, revocation, auditing)
• Manage system configurations, roles, permissions, and security controls
• Oversee mobile credential ecosystems (Apple Wallet, Google Wallet, device provisioning, support workflows)
• Coordinate system upgrades, testing, and vendor-supported enhancements
• Develop and maintain documentation, SOPs, and security guidelines
• Train staff and campus partners on systems and processes
• Support organizational change associated with new technologies
• Direct all Panther Card Office operations, including staffing, scheduling, and workflow management
• Hire, train, supervise, and evaluate student and temporary staff
• Ensure adherence to cash handling policies and service protocols
• Provide ongoing training for customer service, systems usage, and operational procedures
• Monitor staff performance and implement improvements as needed

Benefits

• Comprehensive benefits package
• Contributes toward the cost of several benefit plans
• Extensive leave package including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level