Manager, Campaign Operations - RCA Records

Sony Music Global Job Board•Los Angeles, CA

18d•$70,000 - $75,000•Onsite

About The Position

Sony Music Entertainment is seeking a Manager, Campaign Operations to join a newly established function at RCA Records. Campaign Operations is the connective tissue between departments — tracking, surfacing, and flagging cross-departmental activity across the full roster to ensure that when a decision gets made in one room, every other team knows what it means for them. Reporting to the Campaign Operations Lead and sitting within the SVP Commercial Partnerships organization, this role will own the day-to-day operational relationship with a cluster of departments, monitoring their workflows, lead times, and deliverables across every active artist campaign. The ideal candidate has a strong understanding of how to work cross-functionally between departments, thrives in ambiguity, and brings the kind of diplomatic, low-ego energy that builds trust without creating friction.

Requirements

Minimum of 3 years in the music industry, entertainment, media, or a similar field, with previous experience working collaboratively across various teams and departments.
Strong organizational skills with the ability to manage multiple tasks, deadlines, and competing priorities across a large roster.
Excellent communication skills and the ability to work collaboratively across teams. You can translate technical or operational information into clear, concise language for varied audiences.
Familiarity with project management or operational tracking tools (Airtable, Asana, Monday, or similar). Willingness to learn new systems quickly.
High attention to detail and the ability to maintain accurate records. Comfortable tracking dozens of open items across multiple workstreams without losing threads.
Diplomatic and low-ego. This role requires navigating departmental sensitivities without creating friction. You amplify other teams’ work — you don’t add oversight.
Curiosity about how systems work and why they break. Interest in process improvement, data visibility, and operational design.
You are a motivated self-starter who is comfortable with ambiguity.

Responsibilities

Own the day-to-day operational relationship with an assigned cluster of departments. Learn their workflows, lead times, tools, and pain points. Become the person they trust to represent their status accurately.
Track workability status across all active releases. Surface gaps in clearances, masters, artwork, agreements, and delivery timelines before they become blockers.
Monitor campaign spend against approved budgets across the roster. Surface divergence, flag overages, and track budget status in real time so that the people who own those decisions have full information. Campaign Ops does not approve or deny spend — it ensures the numbers are visible and accurate.
Identify when an issue in one department affects another. Surface the connection, prompt the teams involved, and track resolution.
Contribute to cross-department meeting preparation, transcript processing, and action item tracking. Help produce Goal Briefs and meeting notes for distribution.
Assist in producing artist briefings and prep packages for new signings and key roster moments. Compile information from multiple departments into a single, clear picture.
Keep shared operational data current and accurate across Airtable and internal dashboards. Ensure department status is reflected in real time.
When an issue cannot be resolved at the department level, route to the Campaign Operations Lead for consolidation. The team speaks as a unit.
Stay current on internal tools, Sony enterprise systems, and department-specific platforms. Surface what exists, who uses it, and where there are gaps or duplication.